COO en Bobo Choses. Me fascinan la tecnología, las personas y las relaciones entre ellos, especialmente en culturas inspiradas en principios ‘lean' y 'agile'.
Los negocios dan dinero, las empresas las hacen las personas. Muchas gracias por recordar los básicos, pero los esenciales a no olvidar @XavierMarcet#gls21#glsterrassa
The best teachers are not the ones who provide you all the answers.
They're the ones who get deeply excited by the questions they cannot answer, the ones who teach how to question and doubt the things you learn.
—Professor Richard Feynman
.@Amazon did not kill other retailers. Poor customer service did.
@Netflix did not kill blockbuster. Ridiculous late fees did.
@Uber did not kill taxi business. Limited access and fare control did.
Not being customer-centric is the biggest threat to any business. #NRF2019
15 habits of lucky people:
1 work harder
2 complain less
3 teach others
4 show gratitude
5 share credit
6 choose kindness
7 volunteer first
8 unselfishly give
9 trust first
10 good manners
11 stay teachable
12 promote others
13 love to explore
14 storytellers
15 love to compete
How to improve your listening skills:
1 talk less
2 do not interrupt
3 maintain direct eye contact
4 put your phone down
5 listen with your eyes; look for the unsaid
6 be interested
7 if you are waiting for a pause, so that you can speak, then you're not actively listening
If you made a mistake, apologize.
If you are thankful, say it.
If you are confused, ask questions.
If you learn something, teach it.
If you are stuck, ask for help.
If you are wrong, admit it, sooner.
If you can unselfishly give, give.
If you love someone, tell them, now.
Hard work: Easy work:
————— —————–
inspire complain
educate imitate
empower control
develop blame
finish give up
collaborate ignore
trust exaggerate
explore stand still
If you made a mistake, apologize.
If you are thankful, say it.
If you are confused, ask questions.
If you learn something, teach it.
If you are stuck, ask for help.
If you are wrong, admit it, sooner.
If you can unselfishly give, give.
If you love someone, tell them, now.
The responsibility of a company is to serve the customer. The responsibility of leadership is to serve their people so that their people may better serve the customer. If leaders fail to serve their people first, customer and company will suffer.
1. We are emphatic about starting and running businesses because these days, our schools are like factories designed to produce en masse, people that are equipped to work for other people #WisdomForBusiness
#BFS18 ‘dentro de 15 años todo serán empresas de software...’ ¿idea descabellada? La tecnología como una de las bases de las operaciones... #tecnologíaypesonas