Dan Johnson

Husband, father, friend, Production Technology & Facilities Director + un-official team encourager @ Mars Hill Bible Church. Photographer & Videographer.

[Dan Johnson @dansjohnson]

@RoyalCaribbean @RoyalCaribPR deceptive pre-cruise emails cost me $800 on the dock and now they refuse to talk to me about it. Where did customer service go in this world? It is so sad and frustrating.

[Dan Johnson @dansjohnson]

How can @RoyalCaribbean @RoyalCaribPR have such poor customer service? I have been trying for months to get an answer and no one will even talk to me on the phone. #badbusiness

[Dan Johnson @dansjohnson]

@RoyalCaribbean @RoyalCaribPR how much longer do I need to wait to hear from you? Your deceptive pre-cruise emails cost me $800 on the dock. Any potential cruisers need to be aware of this. Fix this now please.

[Dan Johnson @dansjohnson]

Another week and no communication from @RoyalCaribPR or @RoyalCaribbean regarding their deceptive pre-cruise emails. Silence. So sad that such a wonderful cruise is marred but something so easy for them to fix.

[Dan Johnson @dansjohnson]

@RoyalCaribbean @RoyalCaribPR Have an opportunity to fix their error, but still nothing. Please fix this. Do what is right.

[Dan Johnson @dansjohnson]

Another day of no communication from @RoyalCaribbean @RoyalCaribPR Regarding their deceptive pre-cruise emails. I'm a generally positive person, but this cost my family $800 on the dock. #badbusiness. I hope they fix it soon.

[Dan Johnson @dansjohnson]

@RoyalCaribbean @RoyalCaribPR Keeps standing behind their deceptive emails that cost customers hundreds of extra dollars on the dock. I will post negatively everywhere I can until they resolve this for my family.

[Dan Johnson @dansjohnson]

Another week waiting for @RoyalCaribbean @RoyalCaribPR customer service regarding their deceptive pre-cruise emails that raises cruise expenses by almost 10% once you're on the dock. #badbusiness

[Dan Johnson @dansjohnson]

Another day with no response from @RoyalCaribbean @RoyalCaribPR to resolve the problems with their deceptive pre-cruise emails. It is so disappointing that such a great cruise is marred by such poor customer service.

[Dan Johnson @dansjohnson]

I actually got a DM from @RoyalCaribbean @RoyalCaribPR but unfortunately, they are still unwilling to acknowledge their deceptive emails and do what is right.

[Dan Johnson @dansjohnson]

Still nothing from @RoyalCaribbean @RoyalCaribPR regarding our bad experience on the dock and their deceptive pre-cruise emails. I wonder how long we will wait to talk to a human.

[Dan Johnson @dansjohnson]

@RoyalCarribean actual email "PCR or antigen test must be taken no more than 2 days prior to sailing." But when we arrived at the dock we were told the tests needed to be "proctored" for $100 each. This is deceptive and wrong. #badbusiness

[Dan Johnson @dansjohnson]

So sick of continued no response from @RoyalCarribean regarding what they are going to do about their deceptive email practices. Be careful booking with them. #badbusiness

[Dan Johnson @dansjohnson]

@RoyalCarribean pre-cruise emails said "at home covid tests" were required. Arriving at the dock we were told they needed to be "proctored" but could be done right away for $100 per person. That was $800 for our group. #badbusiness

[Dan Johnson @dansjohnson]

@RoyalCarribean I wonder if/when Royal will make it right? Their deceptive emails cost me $800 at the dock. Shame on them. I will continue to go public until they do.

[Dan Johnson @dansjohnson]

@RoyalCarribean imagine finally getting to the dock after a canceled flight only to be told you need to spend $800 for "proctored" covid tests when all the pre-cruise emails said "at-home tests" would be accepted. #badbusiness

[Dan Johnson @dansjohnson]

If you're thinking about booking a @RoyalCarribean cruise, beware. Their pre-cruise emails are deceptive and do not truly convey everything you need. They hit us at the dock for an extra $100 per person. #badbusiness

[Dan Johnson @dansjohnson]

When will @RoyalCarribean make it right? Their inaccurate emails resulted in an unexpected $800 in tests on the dock. Thinking about small claims court for now. #badbusiness

[Dan Johnson @dansjohnson]

Imagine getting to the @RoyalCaribbean dock and being required to spend an unplanned $800 for proctored covid tests, after ALL of their emails said "at home covid tests" would be accepted. There were dozens of ppl in this situation. #badbusiness.

[Dan Johnson @dansjohnson]

Thinking about a small-claims lawsuit against @RoyalCaribbean for their emails that falsely claimed "at-home" covid tests would be accepted at the dock.