.@Genesys research suggests that by 2022, 60% of US companies expect to be using #AI to improve operations, staffing, budgeting, and performance. https://t.co/984dG27bJN
Opinion survey from @Genesys flags manufacturing, retail, telemarketing and data entry positions as most likely to be impacted by #AI. https://t.co/bGgsFGKjEN
AI tools have replaced manual scheduling in the contact center. And that has improved worker quality of life. Read the @Genesys blog. https://t.co/fLkDS9sFyZ
Customers want to use self-service to engage with businesses. And AI-driven IVR creates opportunities for better self-service. Read the @Genesys blog. https://t.co/ql2gCAspzZ
.@Genesys partners with Google Cloud #AI to provide contact centers with the next generation of innovation. Listen to the @uctodaynews podcast with special guest @ConnotronNY. https://t.co/1DMcB6MlfA
Will AI eliminate agent jobs in the contact center? The answer -- and how AI will change the contact center paradigm -- might surprise you. Read the @Genesys blog. https://t.co/Zx9HW8K2ua
Implementing an AI project doesn't have to be complicated. With proper planning and the right partner, it’ll be just like riding a bike. Read the @Genesys blog. https://t.co/n4Y8vdh61X
Explore important issues around AI data, how Genesys is addressing those issues and some lessons learned along the way. Read the @Genesys blog. https://t.co/IXrufMDZnu
Attend the Build a Bot session at Xperience19 to get hands-on experience with building chatbots and gain insights into AI. Read the @Genesys blog https://t.co/Nr1gwe9C1M
Don’t be mystified by #artificialintelligence. Read the @Genesys whitepaper learn how #AI partnerships use predictive routing to drive desired outcomes. https://t.co/4qJFDcZapc