Christopher Connolly

Technology Guy at Twilio

[Christopher Connolly @ConnotronNY]

https://t.co/C2FVje0DB2

[Christopher Connolly @ConnotronNY]

Introducing the Industry Benchmarking Reports for Digital #UnifiedCXM 📒 Learn best practices for improving customer experiences from brands across 5 industries – retail, tech, food & beverage, media & entertainment, and pharma.

Download now: https://t.co/c2ucLlmh2B

[Christopher Connolly @ConnotronNY]

Forcing customers to channel switch to handle complaints increases frustration and hurts your bottom line. Complaints management technology makes customers happier by keeping them at the center of your process. See how ➡️ https://t.co/3ljePWHACO | #UnifiedCXM

[Christopher Connolly @ConnotronNY]

Want to cut costs and boost customer satisfaction? Digitize your customer service, says @McKinsey. Learn how top brands are growing their business by being where their customers are and moving from reactive to proactive care. Watch: https://t.co/QUM3sG3Qwn

[Christopher Connolly @ConnotronNY]

Excited to introduce @Sprinklr Complaints Management for Australia’s Regulatory Guidance 271 #RG271 requirements. With advanced AI, it helps organisations automatically identify a complaint and route it to the right resource. https://t.co/JZar3EV9Bc

[Christopher Connolly @ConnotronNY]

PR professionals: Do you have the tools you need to detect a potential crisis for your brand? Sprinklr’s Modern Research Lite offers AI-enriched smart-trend data that goes beyond mention and engagement metrics. Try it out for free for 30 days: https://t.co/Qg7dG0yesy

[Christopher Connolly @ConnotronNY]

The challenge: @HavasMedia needed a scalable digital platform that could:
1️⃣ Provide best-in-class brand safety
2️⃣ Deliver measurable impact
3️⃣ Drive innovative media experiences

See how #UnifiedCXM helps them execute paid ad campaigns with 560+ clients: https://t.co/YYypwy2dfH

[Christopher Connolly @ConnotronNY]

The power of @MSFTDynamics365 + @OfficialPartner + Sprinklr: Learn how this unique partnership empowers telecom providers to cut costs and increase their CSAT by integrating conversational channels with contact center engagement. Register to watch: https://t.co/NlKcrgLctR

[Christopher Connolly @ConnotronNY]

I've gotta say, this is pretty cool 🥇 Sprinklr is capturing all the conversations in a real-time interactive display! You can see the top trends and discover what the most mentioned sporting events are: https://t.co/CkVt0ImFso Why not put it up on your second monitor :)

[Christopher Connolly @ConnotronNY]

The shift from traditional to modern channels is great news: they're cheaper to maintain and allow you to truly know your customers. With AI-based conversational chatbots, you can deliver human-like experiences no matter where your customers are. See how: https://t.co/IUCkiRWfMO

[Christopher Connolly @ConnotronNY]

What does it take for a brand today to create unforgettable customer experiences? Sprinklr CXO @GradConn shares the 3 modern truths to CX at @Adweek’s virtual summit: The New Customer Experience. Register: https://t.co/KqLLRYu0CF

[Christopher Connolly @ConnotronNY]

Here’s what happened after @hm integrated Messenger API for Instagram with #UnifiedCXM:

➕ 9.5 point improvement in customer satisfaction
➕ 8.7 point increase in net sentiment score
💬 31% improvement in average response time

Read more: https://t.co/iTxVGNWDAB

[Christopher Connolly @ConnotronNY]

It’s official – Sprinklr is a publicly traded company on the NYSE! We look forward to the journey ahead. The best is yet to come. Read more from our Founder & CEO Ragy Thomas: https://t.co/0PFGCOlJit

[Christopher Connolly @ConnotronNY]

Empathy starts at home -- and follows you to work! At the recent @hr_transform Spring Summit, @Sprinklr's Chief Culture and Talent Officer @diane_k_adams discussed the importance of empathy and acts of kindness in the workplace. #HRT2021

[Christopher Connolly @ConnotronNY]

95% of consumers use three or more channels in a single customer service interaction (@Forrester). Discover how the world’s top brands are able to connect the dots and increase their revenue with a unified solution. Watch Now: https://t.co/CK42ktBIlt

[Christopher Connolly @ConnotronNY]

Always brining you the best -- this week @Sprinklr & Twitter teamed up to produce a new report that analyzes the best practices for customer support. Speedy replies and a dedicated customer support handle are among the top strategies

Read more in @Adweek: https://t.co/4XJviCbHIe

[Christopher Connolly @ConnotronNY]

What is Conversational Commerce? Buzz word bingo or actually a thing? We spoke with @Facebook about this trend.

You can check out a little more about it here: https://t.co/VKLkYdhIRi

[Christopher Connolly @ConnotronNY]

I'm excited to share the news that @Sprinklr is FedRAMP Ready! 🎉 As you know this is a major achievement for any SaaS company, well done team 🍾 If you want to know how we're enabling future-proof citizen engagement strategies, check out the link. https://t.co/LUzDkRa3ql

[Christopher Connolly @ConnotronNY]

97% of marketers say their organizations are ineffective at turning customer data into insights and actions. See how: https://t.co/KpXnbrNHpu

[Christopher Connolly @ConnotronNY]

I just joined @Sprinklr (Day 6) and I instantly know why this place has been rated Best Workplaces of 2021 list! Glad to be part of the team. Oh, did I mention we're hiring? Check out our careers page: https://t.co/5eQyxbHRtK #IncBestWorkplaces