Dan Verakis

Global customer experience, loyalty and transformation executive.

[Dan Verakis @danverakis]

I SWEAR: I woke up this morning and, for the first time, I thought to myself: “I think I need a break from #Facebook and #instagram.” I posted it on @ShawnRiegsecker’s wall! LOL

[Dan Verakis @danverakis]

@FEDEX FAIL. Shipped 2 pkgs same route. Pkg#1 via USPS - cost $8, arrives 3 days. Pkg#2 via FedEx - $36, “delivered” 6 days later, but actually LOST. No refund because “tough sh*t, website says Corona is causing problems.” Truly terrible #customerexperience. #FAIL @fedexhelp

[Dan Verakis @danverakis]

After 3 days of trying to switch to @Verizon, I gave up and went elsewhere. #5g?? How about first fixing the single most awful, systematic customer experience I’ve ever seen — a stunning inability to simply sign up a new customer! #cx #fail #customerexperience

[Dan Verakis @danverakis]

A wonderful open to the last day of @TWIN_GLOBAL by @SonsOfSerendip Amazing! #Innovation

[Dan Verakis @danverakis]

“We don’t make decisions based on facts and data. We make decisions on how they are presented to us.” @TWIN_GLOBAL #innovation

[Dan Verakis @danverakis]

“Vision without action is a daydream. Action without vision is a nightmare.”
@twin_global #Innovation

[Dan Verakis @danverakis]

“The purpose of education is to learn to navigate imagination.” @TWIN_GLOBAL #innovation #Vision

[Dan Verakis @danverakis]

“Most companies have yet to understand and invest in reciprocity.”@briansolis #AMEN #DXS18 #CustomerExperience

[Dan Verakis @danverakis]

Happy Friday: It’s a beautiful new day (wherever you are). Make the most of it (and your weekend!). #peace @ Oxnard Beach Park https://t.co/gonSPWjtBl

[Dan Verakis @danverakis]

Things are looking up. 😎 #tech #innovation #cx https://t.co/6UVOu6Rjh9

[Dan Verakis @danverakis]

Best coffee in Palo Alto. #Tech #innovation https://t.co/wL2MyuIU3D

[Dan Verakis @danverakis]

https://t.co/GH7hGEl1DP https://t.co/s2UmQvLghu

[Dan Verakis @danverakis]

Enjoying some introspection in this magical place. #journey #growth #travel @ Nicasio, California https://t.co/NznB0HzR3r

[Dan Verakis @danverakis]

“if a company can’t show a list of innovations they tried that failed (and they celebrated), then they really aren’t innovating... they’re just talking about it.” @tobyredshaw - The World Innovation Network #TWINglobal #innovation

[Dan Verakis @danverakis]

Morning trialogue with former prime ministers of Poland and Finland about USA’s relationship with EU at the Wirld Innovation Forum @TWIN_GLOBAL #TWINglobal #Innovation

[Dan Verakis @danverakis]

Anthony @Bourdain was a doorway — one many people wanted to, planned to, or did walk through. He was an escape. And despite all his doors, and all his escapes... he couldn’t get away.

[Dan Verakis @danverakis]

Hey @DrewGriffinCNN - why don’t any of your @Uber stories compare driver stats to normal taxis? Seems obvious for context, no? #Journalism

[Dan Verakis @danverakis]

TAKE NOTE: There's a lot of truth to this. I've seen it.

"Frauds like the one Holmes allegedly perpetrated are shockingly commonplace and are rarely hatched with co-conspirators and commenced with ill intent. Rather, they are back…https://t.co/c3t768Bupu https://t.co/visCB0ZHc8

[Dan Verakis @danverakis]

Four years of #blockchain in one graph. https://t.co/rIITyQj1fu

[Dan Verakis @danverakis]

@KellyannePolls @ChrisCuomo @CNN Here’s @KellyannePolls and @ChrisCuomo on @CNN. “You complete me...”