danvernon

[danvernon @danvernon17]

@British_Airways - can you actually address my claim for my 28 hour delay on January the 8th please?

[danvernon @danvernon17]

Thank you @British_Airways a massive thank you to your Club Europe cabin crew on BA0550 to Rome on Tues 1st of March. Amazing service, hospitality and professionalism. Can’t wait to fly once again with your airline and hopefully with the BA0550 crew once again!!

[danvernon @danvernon17]

@Hull_Trains You should really look into improving your relationship with other operators, and the replacement process when it happens so regularly... long standing supporter of @Hull_Trains lost by this lack of competence

[danvernon @danvernon17]

@Hull_Trains Appalling service once again by @Hull_Trains cancelling the last train back from Hull to London Kings Cross, and expecting people to get on a coach for 5+ hours to drive the journey instead of paying for us to use replacement rail!!

[danvernon @danvernon17]

You should really stump up and pay for the cost, otherwise you will lose a whole host of seriously loyal customers! From now on @Hull_Trains CANNOT be trusted

[Hull Trains @Hull_Trains]

@SteveJswp Hi Stephen,

I'm afraid not. You'll need to follow the instructions in the guide below for alternate travel arrangements.

-TG

[danvernon @danvernon17]

@FirstHTrains Appalling service once again by @FirstHTrains cancelling the last train back from Hull to London Kings Cross, and expecting people to get on a coach for 5+ hours to drive the journey instead of paying for us to use replacement rail!!

[danvernon @danvernon17]

Appalling service once again by @FirstHullTrains cancelling the last train back from Hull to London Kings Cross, and expecting people to get on a coach for 5+ hours to drive the journey instead of paying for us to use replacement rail!!

[danvernon @danvernon17]

Appalling service once again by @hulltrains cancelling the last train back from Hull to London Kings Cross, and expecting people to get on a coach for 5+ hours to drive the journey instead of paying for us to use replacement rail!!

[danvernon @danvernon17]

@British_Airways If this is your final response with how resolve it, it continues on the theme of terrible #CustomerService. Great way to differentiate yourself from the lower cost better service airlines such as easy jet. I will be following this up formally.

[danvernon @danvernon17]

Horrendous treatment of valued customers @British_Airways. Cancelling your £35 flight and charging you £290.05 for a new flight. I would say this counts as racketeering #britishairways #ba #flight #cancelled #SundayMorning

[danvernon @danvernon17]

@British_Airways Well my lack of understanding of ‘common practice’ makes me question how common it is. Even if it is in T&C’s I would expect a cancellation email to have been sent out post cancellation.

[danvernon @danvernon17]

@British_Airways Well unfortunately it’s not clearly stated that if you don’t take an outbound your inbound is automatically cancelled (which is apparently ‘Global Policy’..) Also when you don’t get notified of the cancellation.. original booking ref: NGDVFY