@maof4boysplus1 Absolutely beautiful! Ohhhh that honeysuckle smells fabulous. By us there's an invasive plant called Russian olive and when I say invasive, it's literally taken over!. But wow in the mornings you could taste the sweetness in the air
@maof4boysplus1 Thank you! I'll absolutely share more.... I'm really looking forward to the rose hedge blooming. There are 30 in a row. I've been sitting on the porch with the pups just enjoying the smells and birds.
@jotulna
What's it take to get a return call/email from a rep? Since it's been 3 weeks with neither after repeated attempts on my end. I'll just put this out there for all to see the issues with your product... and never mind the customer service.
The specific issues include
@maof4boysplus1 I'm getting by, and was antidote thinking of you as my bleeding heart, and bulbs are popping up. Just the pick me up I've been waiting for.... too long of a winter. Hope all is well by you!!!
both the stoveโs quality and long-term durability.
I kindly request your guidance on how to proceed with addressing these ongoing issues. Additionally, would appreciate any recommendations for permanent solutions OR possible replacement options under warranty or support program
These problems persist despite careful usage and adherence to the manufacturerโs guidelines. I have also ensured that only properly seasoned wood is burned in the stove, approximately 5 cords annually. Given the repeated failures of critical components, I am concerned about
o ignite with a seldom burn on some of the middle tube. Welding was the"fix" suggested by Mark Lewis to my tech at a trade show.
I've followed a series of instructions given about firing the stove hot and closing the air and watching the tubes.
5. Secondary Combustion Tubes: The secondary combustion tubes fail to ignite, reducing the stoveโs efficiency and performance. It was determined there were multiple cracks in the corners that required welding to repair. Even after the repair the the front and rear tube fail t