@CUJOAI Your threat feed falsely flags https://t.co/omXOv2aRgT — clean on Google Safe Browsing and 36 blocklists, verified safe by Squarespace. Comcast already APPROVED unblocking. Two emails to your team, zero response. A 20-year family business is losing customers. Who at CUJO fixes false positives?
@Ask_Spectrum@GetSpectrum Day 2 of Security Shield falsely flagging my 20-year family business https://t.co/omXOv2aRgT as a "threat." Comcast reviewed the SAME block yesterday and APPROVED removal. Google Safe Browsing: clean. Unblock request filed, zero response from Spectrum. Please escalate.
@Ask_Spectrum@GetSpectrum I submitted an unblock request for https://t.co/UzDx2A6Z8Z — my legitimate family business is being falsely flagged by Security Shield as a threat. Google Safe Browsing shows it clean. Please expedite the recategorization & escalate to your vendor CUJO.
@XfinitySupport Following up on my open unblock request for https://t.co/omXOv2aRgT — you confirmed the xFi Advanced Security block & escalated it. It's a false positive: Google Safe Browsing shows it clean, cause already fixed. Please expedite — it's blocking a 20-yr family business.
A business can't survive being labeled "dangerous" to a third of the country by an ISP filter with no phone number and auto-deny reviews. @Xfinity@GetSpectrum@CUJOAI — recategorize https://t.co/UzDx2A6Z8Z as safe and fix it at the feed source. Tickets already open.
My site is verified clean by Google Safe Browsing and 36 blocklists. Squarespace confirmed no security issue. I deleted the one flagged item and filed removals everywhere. Yet Comcast & Spectrum still brand my business a "threat" to its own customers. This is broken. @CUJOAI
.@XfinitySupport@Ask_Spectrum your Advanced Security / Security Shield is falsely flagging my legitimate 20-year-old business site as a threat. Google Safe Browsing says it's clean. You're telling 60M+ households my company is dangerous. Fix your false positives. @CUJOAI
@SquarespaceHelp Site https://t.co/UzDx2A6Z8Z fully down 24+ hrs. SSL cert never issued after domain reconnect (CT logs prove it). Ticket #14521706 closed without resolution; new case #14523567. Need a human from the Domains team.
Site https://t.co/UzDx2A6Z8Z fully down 24+ hrs. Cert never issued after domain reconnect. Ticket #14521706 closed without resolution. Need a human from the Domains team.