@EaseMyTrip Please perform the necessary audit and investigation before sharing a blatant response from @ThaiAirways and calling out your cancellation policy which I am already aware of. It is honestly infuriating to constantly push the team to at least cross check and validate the claim.
Writing to express my profound dissatisfaction and frustration regarding the abysmal treatment I received from @ThaiAirways and @EaseMyTrip. Despite my persistent efforts to seek resolution since March 2022, I have encountered nothing but apathy and negligence.
@EaseMyTrip 1. Airport Check in
2. Our interaction with the following Airline crew: Rehan Naveed, Deepak Harbau & Shakti Gohil
3. Airport Exit Register
4. Interaction with the information desk at the airport
5. Interaction with Akbar Travels at the airport
@EaseMyTrip@ThaiAirways 3) The no-refund and cancellation policy are obsolete in this situation as we were present at the airport and not allowed just before boarding.
Expecting a resolution that's been long due @ThaiAirways@EaseMyTrip
@EaseMyTrip@ThaiAirways 6) Airport security check-in
We requested the ground staff to give us clarity or explanation in a written form, but they had not complied. We were in conversation with the below ground staff at the airport representing the airline:
-Rehan Naveed
-Deepak Harbau
-Shakti Gohil
Failure to do so will compel me to explore all available avenues to seek justice and restitution for this egregious mistreatment. I urge you to prioritize this issue with the seriousness it warrants and take decisive action to address my grievances without further delay.
The blatant disregard for customer service exhibited by @ThaiAirways and @EaseMyTrip is nothing short of shameful. I demand immediate attention to this matter and expect a prompt and satisfactory resolution.