Maintenance: Fri, Sep 8, 2023 @ 09:00-11:59 PM US/Central (Sat, Sep 9, 2023 @ 02:00-04:59 UTC)
We will be upgrading web server hardware this evening. Web hosting customers may experience brief interruptions in services (1-5 minutes) during the maintenance window.
Outage: Some customer websites experienced an unexpected outage on Thursday, October 27, 2022 between 4:25-4:54am US/Central. The affected server stopped responding and was automatically restarted. We will be closely monitoring the affected server today.
Maintenance Complete! We have successfully moved the following two DNS servers to new IP addresses:
https://t.co/ZlU6iEKsEy (from 34.193.14.235 to 44.195.188.48)
https://t.co/CksjQXDbxC (from 34.198.59.106 to 54.196.19.157)
Maintenance: Friday, Jan 14, 2022 @ 10:00-11:59 PM US/Central (Sat, Jan 15, 2022 @ 04:00-05:59 UTC)
We will be moving two DNS servers to new IP addresses:
https://t.co/ZlU6iEKsEy (from 34.193.14.235 to 44.195.188.48)
https://t.co/CksjQXDbxC (from 34.198.59.106 to 54.196.19.157)
Assuming no issues with the upcoming DNS server migration, we plan to retire the old DNS servers on Tuesday, Jan 18, 2022 @ 10:00-11:59 PM Central (Jan 19, 2022 @ 04:00-05:59 UTC)
*OUTAGE* Some customer websites experienced an unexpected outage related to overnight hosting server OS upgrades. The issue was resolved around 6:30am US/Central. We are investigating the cause and will be closely monitoring the affected sites today.
*MAINT* Hosting server OS upgrades may cause brief (5-15 minute) website or email outages during 4-hour maintenance windows beginning on Tue Nov 23 10pm and Wed Nov 24 10pm US/Central. Any unexpected or extended outages will be posted here.
Some of our web hosting customers may have experienced slow website response times earlier this evening. We are aware of the issue and seem to have resolved the situation. We will continue monitoring the situation.
Customers using @TheEmailLaundry email filtering are being upgraded to @HornetSecurity email filtering.
Our customers can safely disregard the email titled "The Email Laundry Service Upgrade: Please change your MX records settings". We are applying these changes on your behalf.
Please contact us if you are unable to receive legitimate emails. Email filtering provider reports that the issue has been resolved as of 1:47 p.m. (US Central). They had to make a manual adjustment to a server that was still rejecting emails after their initial fix this morning.
We are investigating an issue with our spam filtering service #EmailLaundry that is causing many legitimate emails to be blocked this morning.
If this is affecting your email services, you can reach us by clicking "Contact Us" on our Support Page https://t.co/qyXBvdcHKL
*MAINT* Hosting server OS upgrades may cause brief (5-15 minute) website or email outages between Sat Dec 7th 6pm and Mon Dec 9th 6am US/Central. Any unexpected/extended outages will be posted here.
*OUTAGE* Customers on one of our email clusters were experiencing problems sending and receiving email. The cluster was non-responsive due to an email backlog. The issue has been resolved. We are monitoring the situation.