.

Mould filled house. Electrically unsafe.

[. @dave_V_goliath]

@EmmaCrumpler @AXA Thank you so much, I am glad you got sorted out. @AXA CEO Office stance is that they have not identified anything that warrants further investigation. MP on Monday and legal advice today. I'll let you know how we get on 👍

[. @dave_V_goliath]

@paullewismoney I lived in my house after a burst pipe filled the house with approximately 4500 litres of water. No mitigation authorised by insurers. I only moved out 18 months later when the electrician checked the mains meter and consumer unit was soaking wet....@AXA

[. @dave_V_goliath]

@paullewismoney My house suffered a burst pipe on 21/09/24....no mitigation authorised. House declared uninhabitable by council. @AXA have said there is no need for a mould and pathogen survey.

[. @dave_V_goliath]

@MorganClarkLtd Liability was accepted on my claim and loss adjusters insisted on authorising a reinstatement scope before initiating mitigation. The refused to authorise mitigation until final reinstatement costs were agreed. Now dealing with @QuestGates and the claim has stalled.

[. @dave_V_goliath]

@MCurranClaims Hideous mould found throughout the un-mitigated property - May 2026.

[. @dave_V_goliath]

@MCurranClaims Burst pipe fitting in September 2024. No mitigation authorised.

[. @dave_V_goliath]

@MorganClarkLtd @MorganClarkLtd any advice on long term water damage - not mitigation since escape of water in September 2024. #mould #pathogens #waterandelectrics

[. @dave_V_goliath]

@GullionLtd Spotted mine quite quickly. September 2024 and still not resolved with @AXA

[. @dave_V_goliath]

@MilitaryBanter My house is now probably more grungy than 3 PARA Support Company block (Excluding the Mortars floor). 🆎

[. @dave_V_goliath]

Disabled veteran’s home should not be left undried for nearly 2 years after an escape-of-water claim.

Now uninhabitable, with independent reports identifying mould/fungal contamination and electrical concerns.

I need a welfare, safety and settlement plan.
Not more delay @AXA

[. @dave_V_goliath]

@MorganClarkLtd @Aspray_Claims

[. @dave_V_goliath]

@anna_tims Could you help with an @AXA claim? Liability accepted after a Sept 2024 flood, but home undried and mould-contaminated. Disabled veteran, claim is now blocked until I sign an “optional” QuestGates mandate. Site visit audio recordings and significant written evidence.

[. @dave_V_goliath]

@LeighDay_Law @DLS_Law @BindmansLLP

[. @dave_V_goliath]

I asked @AXA for targeted claim-file records as a #EqualityAct reasonable adjustment so I could know who made key decisions, when and why. Complaints referred me to Data Protection; Data Protection referred it back to Complaints. I am still waiting for a decision. @EASShelpline

[. @dave_V_goliath]

@Y_FovargueMP @SeemaMalhotra1 @carolynharris24 @kevinhollinrake @stephenctimms @margarethodge

[. @dave_V_goliath]

Hi, secondary damage was accepted in the claim file and in the loss adjuster’s preliminary report. @AXA Senior Technical Negotiator has now withdrawn that acceptance, saying it “was a mistake.”

I’m just trying to understand how this works.

[. @dave_V_goliath]

@AXA @TheFCA ICOBS 8.1.1R requires claims to be handled “promptly and fairly”. AXA’s note stopped mould remediation and strip-out. It later said mould was spreading, cited our “concerns and questions”, and pressed us to approve work without a written scope. Is that compliant?

[. @dave_V_goliath]

@AXA @anna_tims I am now being pressed to authorise strip-out without an agreed specialist mould/pathogen management plan, creating a foreseeable risk of spreading contamination, while the house is uninsured and AXA says it will not accept liability for continuing damage.

[. @dave_V_goliath]

@AXA Thank you. Your claims team has now contacted me. This is their written summary. AXA withheld mitigation without telling me, reversed the documented secondary-damage position I had relied on, and made an “optional” QuestGates mandate a condition of strip-out and drying.

[. @dave_V_goliath]

@anna_tims

[. @dave_V_goliath]

This is an extract from an email I sent to @AXA CEO on 29/10/24, recording how serious the unresolved claim and living conditions were. Liability was not accepted until 26/11/24. This is not how I feel today. #VeteranMentalHealth #SuicidePrevention #MentalHealthAwareness

[. @dave_V_goliath]

The reality of a prolonged insurance claim is a damaged property can become uninsurable. HomeProtect is cancelling my temporary cover after reviewing a timeline supplied by @AXA . My damp, mould-contaminated and electrically unsafe family home will be uninsured again from 3/08/26

[. @dave_V_goliath]

This is an extract from an email I sent to @AXA CEO on 29/10/24, recording how serious the unresolved claim and living conditions were. Liability was not accepted until 26/11/24. This is not how I feel today. #VeteranMentalHealth #SuicidePrevention #MentalHealthAwareness

[. @dave_V_goliath]

I’m pleased that @AXA CEO Office has confirmed that my concerns were brought to Tara Foley’s attention. After nearly two years of trying to secure mitigation of my home, I hope this escalation now leads to urgent and fair action and oversight.