Dave Derington

Teacher | Scientist | Gamer | Customer Education @outreach_io | #customereducation #salesengagement #iPaaS #automation #DigitalTransformation #CustomerSuccess

[Dave Derington @davederington]

🍾🎉Let's #celebrate Gainsight's acquisition of Northpass 🎉🍾

This is a #bellwether moment for #customereducation.

As Steve Cornwell says in the release: "Integrating #digitallearning with #community, in-app product #engageme…https://t.co/DuH3K2nZR4 https://t.co/9YyatQcDju

[Dave Derington @davederington]

If you're looking for a role in #customereducation, it's important to be asking the right #questions. Check out Episode 108 of the CELab #podcast and listen to sage #advice from Stephanie Pellegrino and @avramescu!

Link in the comments! https://t.co/j4XDMNVQKJ

[Dave Derington @davederington]

If you're #jobhunting in #customereducation, this is an episode of the CELab #podcast that you can't afford to miss. Listen to Stephanie Pellegrino and @avramescu break it down.

And Part 2 is on the way! Enjoy! https://t.co/UV8zPVGvZn

[Dave Derington @davederington]

F&%$ the #resume!

For a #contentious #socialsunday post, let's address the elephant in the room.

Imagine you look at #customereducation and say, "Hey, that looks really interesting! I'd like to become a Customer Education pro…https://t.co/1tLHzQeKVb https://t.co/PVmKRfncV1

[Dave Derington @davederington]

I've been doing a #personal #campaign for LoCon for the last week. Why? Listen to Episode 107 of the CELab #podcast and you'll see why (link in the comments below!)

In this episode, our friends @avramescu (at Personio) and Steph…https://t.co/HC61Emfaky https://t.co/PVmKRfncV1

[Dave Derington @davederington]

How do we define "the market"? As a #customereducation professional, I feel this constant tug of war between:

Internal, where we're focusing more on #enablement - ensuring our #field knows how to help others.

- OR -

External,…https://t.co/8hMk4CERUs https://t.co/PVmKRfncV1

[Dave Derington @davederington]

Some great folks on this webinar! Sharing for visibility! https://t.co/ozxPbuavVi

[Dave Derington @davederington]

Time for a blast from the past and a connection in the present - and yep, it's about #customereducation!

Throughout the "oughts" (2000-2010) I had a different kind of hobby. Back then, I organized a group called Warfactory which over the years played ho…https://t.co/8SvORffMIK

[Dave Derington @davederington]

In #customereducation and #enablement, #technology profoundly affects the work we do. But many of us have a fragmented, frustrated experience. How do you make sense of all the things - like your #lms, #integrations - and now #ai…https://t.co/fHYpuoPGy2 https://t.co/PVmKRfncV1

[Dave Derington @davederington]

"How do you #structure your #training and #education teams? "

In #customereducation it's certainly a hot topic. As your #business (and many times I'm talking #b2bsaas) is #scaling, things change. Businesses grow; sometimes reall…https://t.co/2YekYb9CXR https://t.co/PVmKRfncV1

[Dave Derington @davederington]

Customer Education is different. It's not #learninganddevelopment, it's not #enablement, and it's not #highereducation. It's about #alignment, #businessstrategy, and #customersuccess AND all the other things too.

It's "Both / An…https://t.co/VvsYXxX2Aq https://t.co/M6D6nlz7PI

[Dave Derington @davederington]

As a #customereducation professional, do you often feel confused about your "swimlane"? Why? we often get pulled into both ...

🤔 #salesenablement
😩 #partnerenablement

But aren't these "internal" programs? Where's the line,…https://t.co/Aa4dIDqDEE https://t.co/PVmKRfncV1

[Dave Derington @davederington]

Hey #conference and #networking friends. I'm sitting here on a #sunday reflecting a bit about events. I've been to scores of them, hoping to take away some amazing insights or new strategies.

Most of the time I come away disappointed. 😞

Sometimes I…https://t.co/ht9dHsHchx

[Dave Derington @davederington]

Many #customereducation folks have a major challenge: How to assess skills and competencies of learners using our company's #software and #products.

Why is this a problem?

In #highereducation we know how to teach, grade, and pro…https://t.co/nseGJ10E88 https://t.co/PVmKRfncV1

[Dave Derington @davederington]

If you're a #customereducation professional, keep reading or risk missing out on one of the most important events for our #community this year! 👉👉

On July 21 through 23 Learning Outcomes will be hosting #LoCon - the first of it'…https://t.co/CXd1RONMTQ https://t.co/PVmKRfncV1

[Dave Derington @davederington]

In #saas, if your customers aren't #learning, they're #churning. And if you're not speaking the language of #customersuccess and thinking about #roi of your program in these economic times? Well, you're risking a lot ... Don't mi…https://t.co/MjgD65tz3K https://t.co/avfFFgpMdy

[Dave Derington @davederington]

You've probably heard of #everboarding, but what is it really? Kristin Thompson has created a #mustread article that expands on the concept of #onboarding as it applies to #saas.

"Your company is probably already doing everboar…https://t.co/O2WzfPwLDE https://t.co/Kzr11d0Xvh

[Dave Derington @davederington]

#education is a hot topic for #saas businesses. Why? It's a "Scale Engine" that allows your #business to do more, with less.

In this class, we'll build a roadmap for your program's #success!

This may be your #lastchance to ta…https://t.co/jmtpJUuOZp https://t.co/avfFFgpMdy

[Dave Derington @davederington]

This week, CELab returns for an amazing discussion with @firstwelearn at #thinkific! Picking off from our discussion back in Episode 102, we explore the broader picture of career journeys in #customersuccess and #customereducation…https://t.co/eQbMUxgE3d https://t.co/U4EOmV7ASU

[Dave Derington @davederington]

Is #customereducation the core of #customersuccess? If you weren't able to join #pulse2023 hosted by Gainsight, it's not too late to check out some of the amazing presentations.

Here's the video from my talk; DM me to talk more…https://t.co/06OoqJEZbR https://t.co/XuzsDQAdI5