Hereβs an idea @Qantas. With your 2.47B profit, bring back the call centers into AUS with reps that have authority to make action calls. That would solve 95% of your issues, PR mess whilst bringing back jobs and will certainly restore faith in the once great national carrier.
@Qantas how would one go about accessing a refund for a double charge considering nothing has been actioned for 2 months? And secondly at what point will you bring customer service back to AUS? The offshore call center project is a dysfunctional (potentially intentional) joke.