Dave Kim

EdTech product leader/founder. Loves travel, Lego, drum corps, trombone, Sonos, Spotify, and photography. Tweets are my own. Cal undergrad, Harvard grad alum.

[Dave Kim @davekim]

@Delta HUGE shoutout to your agent Remi from ATL. I submitted a compliment on https://t.co/wbyeXBforD, but I want to be sure it is heard widely, by her leadership, and she is not censured for going far above and beyond . I'm now a Delta customer for life. cc: @Akhil_Anumolu

[Dave Kim @davekim]

@Delta Thank you for the response. Issue fixed within 12 hours. @Flyasiana still hasn't responded. It's been 7 days.

[Dave Kim @davekim]

@Delta I keep getting a "sold out" and "10008R" error on the very last step of an intl flight. Across 3 browsers, cleared cache, everything. I just canceled my @AsianaAirlines flights because I couldn't reach them for 4 months and now I can't book a flight at all. Please help.

[Dave Kim @davekim]

@AsianaAirlines @Flyasiana I've been trying to get through to a live person on your phone lines nearly every day since THANKSGIVING. Your automated voice msging keeps saying you have extremely high call volumes, then hangs up. This is completely unacceptable. What are my options?

[Dave Kim @davekim]

@FitbitSupport after being a customer for 10 yrs and accruing 35M+ steps, I'm going to trash my Fitbit and move to Apple Watch. 4 days w/o service, support unable to figure this out. Reinstalled and rebooted multiple times. Consider Fitbit another Google Graveyard victim.

[Dave Kim @davekim]

@FitbitSupport this has been unavailable for 33 hours for me. Still is despite your updates. I followed all instructions here multiple times to no avail. https://t.co/TVbQROAqiY

[LEGO @LEGO_Group]

@lilsarg We're really sorry but the correct plural of LEGO is...LEGO bricks. LEGO is always an adjective as in LEGO sets, LEGO figures etc...never 'Legos'. 😬

[Dave Kim @davekim]

@ma08 that belongs here: https://t.co/KAm0yyOQQH

[Dave Kim @davekim]

@saranormous Pretty simple really. “You know when you have poopoo in your diaper and we take too long to change you and clean you up and it gets all over the place and takes forever to clean you up? It’s like that.”

[Dave Kim @davekim]

Do you remember when you joined Twitter? I do! #MyTwitterAnniversary

[3M @3M]

In the U.S., we are producing 35 million respirators per month. More than 500,000 respirators are on the way to two of the more critically impacted areas, New York and Seattle, with arrivals expected starting tomorrow. Read full statement here:
https://t.co/V0mmrjSCFG 3/3

[Dave Kim @davekim]

A great idea to help multiple industries. Please consider it @MarriottIntl @HiltonHotels

[Dave Kim @davekim]

@a_edgar10 Redondo Beach

[Dave Kim @davekim]

Tremor in LA?

[Dave Kim @davekim]

@searscares @Sears It's painfully obvious that supply chain/customer care don't matter. I order an item 4 wk ago for scheduled dlvry tmrw and you tell me just before EOD of 3wk delay. My best option to get anything earlier is cancel my order, start new one, and talk to yet another support mgr. No.

[Dave Kim @davekim]

@Sears your delivery customer support is awful. I'm on two separate calls on hold for a total of 77 minutes combined. The email link to check my delivery status doesn't work but the link to change my delivery date does work. Fishy as all heck.

[Dave Kim @davekim]

@SouthwestAir All sorted now. Thank you for the quick response.

[Dave Kim @davekim]

@SouthwestAir I’m appalled by your customer service. I got an email saying my flight was cancelled. My app says I can change or cancel. I can only cancel. I call SWA and with “expedited service” it takes 17 min. They call and hang up. I call back and “expedited” is now 52 min.

[Rory Cooper @rorycooper]

HOLD THE DATE! We will be having one of the biggest candy giveaways in history on October 31st. It will be called “Halloween” and will be held in every neighborhood. Major pumpkin displays.