I'm a loyal Southwest Airlines customer. I've never experienced anything like today's meltdown.
•no email, text or call about my canceled flight
•1-800-IFLY-SWA has had a busy tone for 5+ hours
•the SWA app/website won't let me to modify my itinerary
•no answer to Twitter DM
dear spell check, please stop asking me if I want to "add to dictionary" for my horribly misspelled word. I do not wish to add my failure to the records, thank you.