One of those @Telstra situations where you speak them on the phone and through chat and you are told that it can only be resolved at a store. Drive to a store where you are rudely told that I have to call customer service...
@Telstra Upgrade and protect was not added when I upgraded 7 days ago. It can't be added after that so the solution is for me to cancel everything return and then take up a new plan and new phone. I can DM the online chat