@AmericanAir this has to be the dumbest delay ever. A bag of soap was left on the plane by the cleaning crew and now it has been an hour and 15 mins to get it removed. AA1258 CLT-SAT. Make it make sense
@AmericanAir arrived 30+ mins ago and still no checked bags have arrived. Your app says route to bag claim for at least 20 minutes. Is this standard practice? AA1032 CLT
@AmericanAir this is a bad showing by your ground crew for AA2368. Per the pilots your ground crew either had a shift change or went to lunch and we have been sitting here for 30 minutes waiting for a crew to push the plane back. Your pilot is frustrated. This is unacceptable.
@_delconte good show Sat. One issue is the ingress map for Manor garage showed those traveling west on 26th could make a left onto Red River. APD would not allow it. So people were continuing thru the light and then u-turning east onto 26th to then turn right on Red River.
@united why take the time, effort and expense to label bags as priority if your baggage handlers ignore the tags on arrival? If they are just going to hit the belt with other bags why not save the expense and disappointment this creates?
@AmericanAir please give your Saturday morning opening team at SDF some retraining. They randomly tell some Explats on F tickets they “must” use self tagging kiosks. When published policy is disregarded it leads to confusion and frustration for both employees and pax
@AmericanAir why do you go thru the time and expense to label priority bags as such when you give no priority to bags labeled as such? When you label them as priority but they aren’t treated that way 90% of the time it just creates frustration.
6 years ago today I broke up with @SouthwestAir. They were the only airline I used. Then Herb and Colleen retired and the soul was gone. Lifting up a Wild Turkey in their honor. At least they don’t have to watch the disaster WN is today. #sellout#profitoverpax#sad
@Avis why does this keep happening? This defeats the purpose of having a membership when the board just directs everyone to wait in line. @nationalcares for the win. President status means nothing apparently.
@_delconte a bit disappointed at communication of changes. For years fans sitting in the Texas Club have been allowed to bring empty Yeti tumblers. Today all being told to take them to their car or throw them away. Major changes like this need to be communicated often.
@AmericanAir some sort of update please on AA3025 DFW to EGE. We are approaching an hour without any update. Your website says departure was 6:38 and that has long since past.
@AmericanAir why is AA 680 fully loaded and door closed and just sitting at the gate with no FA or pilot updates? Delays happen but communication makes them far more palatable. Come on, do better.
@_delconte Need a fix at Disch. Section 5, row 5, seat 5. Instead of a rivet, there is a bolt that sticks out into row 6. This bolt has caught a few folks this weekend.