Dave Moorcroft

Once described by my doctor as a “clumsy binge drinker”... I do lights and stuff for tv and events.

[Dave Moorcroft @david_moorcroft]

What is going on with @British_Airways BA347 from Nice? Been sat on tarmac for an hour and just been told a further hour to wait. Refusing to let passengers disembark for giving no reason for delays.

10th BA flight of the year. 8 have been delayed.

Diabolical.

[Dave Moorcroft @david_moorcroft]

@tom_goodlad @British_Airways Unfortunately not mate. AirTag last seen at heathrow 6 hours ago. Flight landed into Palermo an hour ago. Will let you know if I get any positive messages

[Dave Moorcroft @david_moorcroft]

@British_Airways you lost my bags on ba0610 today and no comms on when you plan to get it to me. Any updates please?

[Dave Moorcroft @david_moorcroft]

@British_Airways The BA0610 to Palermo leaves in 4 hours. Mine and my colleagues bags are here at Heathrow 5C. They should have been on our flight 48 hours ago. Please get them on this plane!

[Dave Moorcroft @david_moorcroft]

@British_Airways The case you failed to put on my flight over 24 hours ago is here. Presumably along with the cases of all my colleagues. Your baggage tracker says you can’t find it so hopefully this will help you out. Need it ASAP.

[Dave Moorcroft @david_moorcroft]

@British_Airways Clearly they’re not trying to reunite my case with me as soon as possible - it’s still showing being sat in terminal 5c and today’s Palermo flight has already left.

Explanation please.

[Dave Moorcroft @david_moorcroft]

Now more than 5 months since I contacted @British_Airways for an apology and explanation for a cancelled flight and 27 hour delay.

Been chasing a response ever since and just get copy and paste excuses.

Yesterday began my case in the small claims court.

#CustomerService

[Dave Moorcroft @david_moorcroft]

154 days of waiting for @British_Airways to compensate me (or even respond!) after cancelling a flight and delaying me 27 hours.

22 weeks and counting…

Now escalated to small claims court.

[Dave Moorcroft @david_moorcroft]

It’s my 150 day anniversary of waiting for @British_Airways to reply after they cancelled my flight and got me to my destination 27 hours late! 🎉🍾

Hoping their customer relations team don’t celebrate this momentous anniversary too wildly and actually respond next week!

[Dave Moorcroft @david_moorcroft]

Day 149 of waiting for @British_Airways to have the courtesy to respond to my compensation claim for a 27 hour delay…

[Dave Moorcroft @david_moorcroft]

@British_Airways You need to stop with your generic copy and paste replies Tony - that’s exactly what was said when I contacted you about this 2 months ago.

How much longer do I need to wait?

Another 21 weeks?

Please escalate.

[Dave Moorcroft @david_moorcroft]

Hi @British_Airways. It’s now been 21 weeks since I started my compensation claim for a flight delayed 27 hours.

That’s 148 days
3552 hours
213120 minutes

Why no contact?

How long do I have to wait before you’ll have the decency to reply to me?

Do I need to speak to CEDR?

[Dave Moorcroft @david_moorcroft]

@British_Airways If I didn’t reply to an email to one of my customers for 11 weeks they wouldn’t be a customer anymore!

I’m out of pocket due to British Airways

Seems like its going to be quicker to find a resolution in a small claims court rather than wait another 80 days for you to reply?

[Dave Moorcroft @david_moorcroft]

11 weeks since my compensation claim to @British_Airways and still no response! When will you finally compensate me for my cancelled flight and associated costs!?

Unacceptable.

The lack of contact is insulting.

[Dave Moorcroft @david_moorcroft]

@British_Airways submitted a complaint on the 3rd May because of a cancelled flight and STILL no response. Case ref: 24872132

Is there a number I can call to get this resolved?

[Dave Moorcroft @david_moorcroft]

@dfeehely @StenaLineUKIE 2 tug boats are heading to you from the port so looks like they might be about to drag you in!

[Dave Moorcroft @david_moorcroft]

@dfeehely @StenaLineUKIE Thanks so much for your updates!

[Dave Moorcroft @david_moorcroft]

@dfeehely @StenaLineUKIE Thanks for the updates! Got 5 trucks of equipment on this vessel that want meant to be with me 4 hours ago. Appreciate any further updates!

[Dave Moorcroft @david_moorcroft]

Bright meteor spotted at 21.34 from East London. Direction SSE falling almost vertical @VirtualAstro