David Wallace

Customer Experience Specialist

[David Wallace @david_wallace37]

AI is transforming customer engagement. But how do you scale it without sacrificing the human connection customers expect? Join @RingCentral on June 23 for the 10th edition of AI Real Talk to explore the next evolution of AI agents and customer... https://t.co/LbOOuJ5bSW

[David Wallace @david_wallace37]

If customer experience, contact centers, or AI are on your radar, make sure #CCWVegas is on your calendar June 24-25. Stop by @RingCentral booth #411 to see how organizations are using RingCX and AIR Pro to improve service, support agents, and deliver... https://t.co/p1FJ2va9Qb

[David Wallace @david_wallace37]

As agentic AI continues to gain traction, channel partners are increasingly being asked to deliver business outcomes, not just technology. In a recent conversation with Telecom Reseller, RingCentral’s VP of Channel, Brandon Thomas, shares his... https://t.co/chQCvj20Hc

[David Wallace @david_wallace37]

What happens when a global electronics brand embraces Agentic Voice AI? Join Amir Hameed and Mike Begala, GM of Customer Service at Casio America, on June 24 at 2:45 PM PT at #CCWVegas as they discuss Casio's journey from legacy, on-premises systems... https://t.co/hqJ6zy1AgQ

[David Wallace @david_wallace37]

RingCentral is building a modern, complete customer engagement platform, and a strong Q1’26 reflects that. Congratulations on another great quarter! See the results. https://t.co/Cut41sa5XF

[David Wallace @david_wallace37]

@RingCentral has been named a Metrigy MetriStar Top Provider in both CCaaS and Workforce Engagement Management (WEM) for 2026, making it the only company to earn leadership recognition in both reports. Read the press release for more details. https://t.co/hMXb37FiEm

[David Wallace @david_wallace37]

5 Gong competitors for conversation intelligence in 2026 https://t.co/oSjMkm6wY3

[David Wallace @david_wallace37]

What happens when AI agents start working together? Join @RingCentral’s Mayank Agarwal, Director of AI Product Management, at AI Agent Conference for an eye-opening session on multi-agent orchestration and what it means for the future of enterprise... https://t.co/NewUPRjQ4j

[David Wallace @david_wallace37]

Juggling too many calls? Try RingCentral AI Receptionist (AIR), answer every customer and book appointments 24/7, just like magic. Get a demo. https://t.co/FhbNHLgVls

[David Wallace @david_wallace37]

RingCentral just dropped 6 new innovations designed to make every customer interaction smarter, faster, and more connected. From branded messaging to expanded global SMS, new AIR updates, and Microsoft Teams workflows your team already uses, RingCentral... https://t.co/gmw0KsqodX

[David Wallace @david_wallace37]

RingCentral AIR Pro automates CX with agentic agents | TechTarget https://t.co/vaxr5je9Id

[David Wallace @david_wallace37]

What AI buyers should look for when every AI story sounds alike https://t.co/9dcIuMvI58

[David Wallace @david_wallace37]

Some of the biggest growth moments come from saying yes before you have it all figured out. Not because you’re fully prepared, but because you’re willing to learn, ask questions, and figure it out along the way. That’s where real progress happens.... https://t.co/2riRZgPWOo

[David Wallace @david_wallace37]

Do you use HubSpot? @RingCentral is now a HubSpot Premier Partner! ecosystem. With RingCentral for HubSpot, teams can boost customer engagement, streamline sales workflows, and increase productivity, all by integrating our Agentic Voice AI platform... https://t.co/2wWXBJvvQ3

[David Wallace @david_wallace37]

@RingCentral and @Coxbusiness expand partnership with the launch of Cox Business Contact Center with RingCentral. This new advanced solution ​​helps streamline customer operations through a personalized, AI-first, unified communications platform. More. https://t.co/EDJB7z3EcW

[David Wallace @david_wallace37]

5 use cases for conversational AI in banking with the fastest ROI https://t.co/0PTtrhaqrS

[David Wallace @david_wallace37]

How to modernize workforce management in your call center https://t.co/SzFqf101qc

[David Wallace @david_wallace37]

Heading to Las Vegas for #CPExpo 2026? RingCentral’s EVP & GM, Akshay Srivastava, will take the keynote stage on Wednesday, April 15th at 11:50 AM PT to share real-world examples of how channel partners, with their deep customer relationships, can... https://t.co/SWvQRrktCg

[David Wallace @david_wallace37]

How to use conversational AI for healthcare to transform patient experience https://t.co/rFh853EtBE

[David Wallace @david_wallace37]

How to improve retail customer experience across digital and in-store channels https://t.co/xuar2NCntl