DG

[DG @davidgurusinghe]

@_reppetihad Reading others’ posts on this page, I’m sensing a common approach. Clear lack of empathy (astounding given the circumstances here), a lack of urgency and, I’m assuming, an expectation customers will give up. To note, I’ll be pursuing this formally via the legal route once back

[DG @davidgurusinghe]

Chatting with @etihad who are not taking seriously losing my late Mum’s ashes on our flight to Sri Lanka. We flew business class to reduce stress only to have 2 of 6 bags lost for c.24 hours causing immense distress and heartache. More to follow @BBCTravelShow @Tripadvisor

[DG @davidgurusinghe]

@EtihadHelp Thanks. When do you envisage concluding your investigations? Disappointing that the evidence we have supplied isn’t sufficient to mean this can be concluded swiftly….

[DG @davidgurusinghe]

@EtihadHelp Thanks @etihad. The whole point is that your DM responses are unsatisfactory, hence I am raising the profile of my complaint in a different way #complaint #wasteofmoney #notvalued

[DG @davidgurusinghe]

I’d add that, during the first leg, they managed to spill 2 drinks all over my brother meaning he had to spend the flight in his boxers while his trousers dried. No apology provided on flight save for the offer of free WiFi (which we already had!) #complaint #travelnightmare

[DG @davidgurusinghe]

why is Alistair using the headset mic but Rory is rocking the microphone? Is Rory going to do some crooning for us? #trip

[DG @davidgurusinghe]

@EllieJaneTaylor Foolproof way of teaching kids not to speak with their mouth full....

[DG @davidgurusinghe]

@MrTog66 @cctv_idiots Let’s see! No need for a tv with the quest so hopefully the risk has been mitigated. I did accidentally punch the door yesterday though....

[DG @davidgurusinghe]

Stokes looking a bit worse for wear at 4am after an England Test win in Cardiff. Worryingly, he was looking for Joe Root who was, apparently, in a worse state! #bbccricket

[DG @davidgurusinghe]

@SianYoude Thanks Sian, glad you enjoyed it. Hope the rest of your weekend was fun

[DG @davidgurusinghe]

@gibbymcdibby Joe Root

[Tony Kelly @tonykellyuk]

Here we go then! #matneoqi

[DG @davidgurusinghe]

@VodafoneUKhelp c.10 calls over 3/52 to upgrade tariff and still not sorted. CEO escalated complaint also not acknowledged. Unacceptable...

[James Titcombe @JamesTitcombe]

'Joshua's Story' now available(kindle & paperback) from https://t.co/RfsL67lMUo
Can also be ordered directly from https://t.co/5rCZhNhur5

[Shaun Lintern @ShaunLintern]

We all need a bit of positivity this morning. Look at these long term trends in NHS quality between 1997 to 2011.

[DG @davidgurusinghe]

yesterday was spent getting angry at tourists for walking slowly through London, today the tables have been well and truly turned. I hurt.

[Jimbel1 @bel_avocat]

Signage of the day =>

[DG @davidgurusinghe]

@seenopticians sprint finish to take first has ruined me. No idea how people run marathons...

[DG @davidgurusinghe]

@seenopticians let's see how you are after 14 miles!!

[DG @davidgurusinghe]

There's no winners in a charity event. But, if there were @nhsla #icanmakeadifferencetocrisis