Dave York

[Dave York @DavidLYork]

@globusfamily #globus #globusjourneys

[Dave York @DavidLYork]

Avoid @AvalonWaterways! Low Rhine levels turned our cruise into a rushed bus tour. They hid the info until last minute, then ignored our feedback with AI platitudes. It’s been over a month and we’re still waiting on the 25% refund they promised. Terrible customer service!

[Dave York @DavidLYork]

@FedExHelp Of course I contacted the shipper...but, candidly, they're not the ones who damaged my shipment. As the video shows, your driver did. And they can't even follow simple delivery instructions or inform me when they dropped it.

[Dave York @DavidLYork]

@FedEx I used to rate you the best delivery service, ahead of @UPS and @USPS, but no longer...you are the *worst* delivery service. Can't follow simple delivery instructions to leave at our front door, driver didn't notify us when he *dropped* and potentially damaged a shipment.

[Dave York @DavidLYork]

@FedExHelp Part 2: They will advise you on the next steps to handle this for you since their account number was used for this shipment. Please be guided accordingly, thank you.

[Dave York @DavidLYork]

@FedExHelp Part 1: So I did what you asked, you informed me you opened a claim, and this is the response from your "claims" group: If your shipment is damaged, I highly suggest that you contact your shipper and report these circumstances in order to resolve this as quickly as possible.

[Dave York @DavidLYork]

The Ultimate Hot Springs Giveaway: Indulge in a Relaxing 2-Night Stay at The Springs Resort! #giveaway #win https://t.co/gGKcNzVf2f

[Dave York @DavidLYork]

@Travistritt @TexBet21 Also includes (sadly) @BreckBrew

[Dave York @DavidLYork]

@ColoradoDOT pro tip: don’t close and work on the new Castle Rock-Monument express toll lane on southbound I-25 on Friday afternoon…when traffic is heaviest because of commuters and vacationers.

[Dave York @DavidLYork]

Great learnings from UK government survey regarding what Covid-19 has meant for how citizens contact public sector organizations and how the public sector responds to citizens. Relevant for all of us who enable citizen/constituent services. https://t.co/rbYtdW79hn

[Dave York @DavidLYork]

Join us online Thursday, August 12 at 2 p.m. ET/11 a.m. PT to learn from government experts about ethical considerations of implementing AI for your citizen experiences. https://t.co/R9PJmaqIVt

[Dave York @DavidLYork]

Optimizing vaccination rates in action--see how it is possible and how Genesys can help with clear communications and easy appointment scheduling. https://t.co/vMbEChapSp

[Dave York @DavidLYork]

Optimizing vaccination rates is a critical objective for US federal and state government agencies. Join us to learn how rapid community outreach and self-service capabilities can free staff to focus on the highest value work https://t.co/TnLJCmHt3q

[Dave York @DavidLYork]

Now more than ever, empathy is a key attribute of public service. Learn real-world examples of the power #CCaaS has on an agency, its employees, and its citizens, in this @Genesys blog. https://t.co/Y7DqE8zHLn https://t.co/o2BGRFTaPL

[Dave York @DavidLYork]

Determining the right #cloud strategy is just one key takeaway from the 2020 NASTD Annual Conference, learn what the other takeaways are in this @Genesys blog. https://t.co/aOKzpxaY7C https://t.co/5K5GlwCIIQ

[Dave York @DavidLYork]

JUST IN: @Genesys is partnering with MAXIMUS to bring #government agencies a #FedRAMP-authorized #cloud-based engagement solution.

Read the news https://t.co/2SONPquw7p

[Dave York @DavidLYork]

@tburnssocal Congratulations, Tom! Two years behind you but right there with you as luckiest man alive!

[Dave York @DavidLYork]

@vrbo Your policy needs a lot of work! Your owners can do whatever they want and totally mistreat your travelers.

[Dave York @DavidLYork]

Congratulations @Tony_Bates71 !

[Tony Bates @Tony_Bates71]

Today is a big day! @satyanadella and I have announced our partnership, putting @Genesys Engage on @Microsoft @Azure! Learn more: https://t.co/Wv4LHoYkw3 #Cloud #CX @siliconbarry @PeterGGraf

[Carahsoft @Carahsoft]

.@Genesys #CX Tour: "Customers don't want a digital experience, they want a better experience. Digital experience is about emotion too." @RickParrishGCX spoke about improving quality of CX through metrics: