David Podbur

[David Podbur @davidpodbur]

@homeprotect_uk Thank you. I will do that.

[David Podbur @davidpodbur]

@homeprotect_uk Is anyone manning your phone line please? I’ve been held in a queue for almost an hour now (and contrary to recent events), it’s not something I particularly savour!

[David Podbur @davidpodbur]

@Rmds9999 Absolutely!

[David Podbur @davidpodbur]

@Rmds9999 Agree. Strongly. Lack of accountability and generic responses (eventually) do not help. Not even by putting a name at the end of their tweets (eg “Soph”) to make them feel personal helps. It just feels patronising!

[David Podbur @davidpodbur]

@Rmds9999 I feel your pain. We all feel your pain. Most customers who have ever flown BA feel your pain. Britain’s flagship airline. Thoroughly ridiculous and frankly, embarrassing

[David Podbur @davidpodbur]

@British_Airways @British_Airways completely and utterly unacceptable

[David Podbur @davidpodbur]

@British_Airways Hello again. Approaching two months since our case was lost and flights (both ways) were cancelled, causing inconvenience and distress. Who can help me regarding the compensation and reimbursement from our ruined holiday please? 1/2

[David Podbur @davidpodbur]

@British_Airways @British_Airways so we go back into the holding pattern. How long does it take? It’s just so unacceptable. My wife has vowed never to fly again after this summer

[David Podbur @davidpodbur]

@British_Airways @British_Airways It’s the lack of accountability that adds to the list of errors. There is no clear number to call to establish what is happening. We’re advised to stay patient. How long is acceptable? Do I have ANY rights here?

[David Podbur @davidpodbur]

@British_Airways Same old standard message. And still no sign of any bags.

[David Podbur @davidpodbur]

@British_Airways I can understand that things go wrong. I really can. But the way by which you deal with these issues is the way that you are judged. In that regard (also), you have FAILED.

[David Podbur @davidpodbur]

@British_Airways And meanwhile, I still wait for my case to be delivered from either BCN, LHR or NCL airports. Not great, is it?

[David Podbur @davidpodbur]

@British_Airways As previously stated, things in business go wrong. But it’s the way by which the company deals with it. It is almost impossible to get hold of anyone who will take responsibility. But I do get lots of sympathy and apologies for inconvenience incurred.

[David Podbur @davidpodbur]

I’ve also tried sliding into your DMs. I seem to be either conversing with a bot, or a member of the team who responds every two days with a request for further information. @British_Airways not great, is it?

[David Podbur @davidpodbur]

Our holiday was ruined. My wife is a key worker for the NHS and worked through the entire pandemic without a break. I lost my job last year. To say we were looking forward to this holiday is an understatement. @British_Airways can you PLEASE resolve this issue?