@SouthwestAir A year of saving, 6 months of planning all down the tube and all we got was Carol telling us “it’s not our fault”. Tell my 3 devastated kids why this is allowed to happen with no recourse.
Hey @SecDuffy My family of 5 booked a @SouthwestAir flight to Hawaii out of CHS 5 months ago. For 5 months they said we will get your family there. We booked rooms, excursions, photographers, and restaurants. Then an hour before boarding they delayed the flight 5 hours. (thread)
@SouthwestAir has no alliance so they could not find someone else with flights to get us there. How is this allowed. They wreck their boarding, up charge you for seats and break promises. Then they blame the one thing that gets them out, ATC. That right, they blamed you!