Your spares team has been sending random, useless emails for a month with zero clarity.
Even after escalation here, same generic response. Email says “dispatched” but the courier hasn’t even picked it up.
Unacceptable.
Who owns this? When will this actually be resolved?
Also, who exactly are these emails being sent to? Because clearly no one responsible is reading or acting on them.
And your customer service team? Zero accountability, just silent spectators on the thread.
It’s almost been a month I’ve been trying to get a replacement remote from Thomson, and the experience has been terrible. I’d strongly advise against buying this product. the customer service is horrible.
Over 20 emails and 20+ attempts to call their number, which doesn’t even work. They keep saying they’ll dispatch and share a tracking number, but nothing concrete so far.
This is unacceptable service @ThomsonTVIndia @Flipkart
extremely disappointing.
#ThomsonHomes
You wanted me to send you the order details in a private chat for you to send me this. Alright!
My deepest apologies for your experience with the order replacement. We understand your concern here. Visit the 'Orders' page link>>select order>>'Help' (Top right corner)>>'Chat with Us'. 'Orders' page Link: https://t.co/Tbl99VM19v
@krishsthoughts@zeptocares Not shocked at all. Zepto behaves like a company on crutches, no real customer service, no loyalty, just hoping users won’t complain too loudly.
Received rotten vegetables and damaged eggs from @ZeptoNow. Reported it with photos.
Was told the items “matched the description.” Refund only came after escalation.
Basic quality should not require a fight. Photos attached.
@NCH1915@ndtv#CustomerExperience#ConsumerRights
Can’t believe one of the largest telcos, #Airtel, in one of the world’s biggest economies, can’t complete a basic WiFi + postpaid connection in a week. False promises by sales, disaster by installation, and 1.5 hrs on calls with support . Still no resolution.
@ZurichKotak Why don’t you straightaway say that we don’t want to stand accurate and honest in proving you the claim as it is mentioned in your policy.
@ZurichKotak what’s the point of selling insurance when your insurance claims team/ surveyors are arrogant and give hard time to the customers when they file a claim.
What’s the grievance contact ?
@ZurichKotak Straightaway shooting an email with no justification or without sharing how you came to the conculsion that the damages are not correlated, isn’t very helpful and addressing my concerns.
@ZurichKotak Did that and still no help!
Funny you pretend to help here and your team keeps on sending same scripted responses in an email, with no resolution.
I think I would be better treated and supported @HDFCERGOGIC@ACKOIndia or anywhere else for that matter.
Horrible experience.