Rory Schultz

Champion for customer service in the federal space. If you don't stand for something, you'll fall for everything. Opinions are my own.

[Darryl E. Peek II @depeekii]

I was fortunate this week to attend a few celebrations of service with Shawn Hughes, #DHS, @dawgboydc, #USDA and @ejsimcox, #HHS. I would also like to wish well, Paul Beckman, #DHS. Thank you for your service! #Trailblazers https://t.co/oaLvAamrEk

[Charlotte Lee @thinkofcharli]

Not a goodbye but a see you in a different context to these fearless @USDA #CX leaders leaving government ; who’ve supported the community so hard and so much. Thank you for your service! @dawgboydc @chadfsheridan

[Pawla Ghaleb @PawlaGhaleb]

So exciting! Thank you to everyone who has supported us through the years! 🙏🏻

[Rory Schultz @dawgboydc]

Did you go to the @ACTIAC #2019CXSummit today and learn about CX? Awesome panels and tons of info! Dare I say it was a good Customer Experience(CX)? Yes, yes it was. Get ready to implement CX!

[Rory Schultz @dawgboydc]

⁦@marthadorris⁩ leads the final panel (a fireside chat) ⁦@ACTIAC⁩ #2019CXSummit talking to us about the Technology Modernization Fund (TMF) and how it relates to CX

[Rory Schultz @dawgboydc]

Panel 2 is talking about ensuring that CX is built into IT modernization ⁦@ACTIAC⁩ #2019CXsummit

[Rory Schultz @dawgboydc]

The first panel ⁦@ACTIAC⁩ #2019CXSummit discusses the Centers of Excellence and lessons learned from ⁦@USDA⁩ implementation

[Rory Schultz @dawgboydc]

Anahita Reilly ⁦@USGSA⁩ Chief Customer Officer talks about the importance of customer journeys at ⁦@ACTIAC⁩ #2019CXSummit

[Rory Schultz @dawgboydc]

Anahita is the Chief Customer Officer at ⁦@USGSA⁩

[Rory Schultz @dawgboydc]

Anahita Reilly kicks off our session at the ⁦@ACTIAC⁩ #2019CXSummit

[Rory Schultz @dawgboydc]

@ArnoldDon It was -51 today at my colleagues place in Wisconsin. We should be glad we’re only single digits 😎

[Rory Schultz @dawgboydc]

Table 41 is USDA with me, @Janell Duke and @Marty Cummings Sop on by! @ACT IAC ImagineNation CXO Breakfast

[Rory Schultz @dawgboydc]

Someone posed an interesting question to me last night. Who has been your favorite person to talk to at @ACT IAC ImagineNation?

[Rory Schultz @dawgboydc]

@ACT IAC ImagineNation 2018. I’ve given away a bunch of my personal stash of pins. High demand item😎

[Rory Schultz @dawgboydc]

FPAC exec @Kimberly Graham kicks off the Customer Experience hub this morning

[Rory Schultz @dawgboydc]

Deputy Secretary Steve Censky talks modernization of IT at USDA

[Rory Schultz @dawgboydc]

Sorry Ms Murphy. That’s Emily Murphy GSA Administrator

[Rory Schultz @dawgboydc]

GSA Administrator Wendy Dotson gets us kicked off on Tuesday

[Rory Schultz @dawgboydc]

GSA Administrator Wendy Dotson gets us kicked off on Tuesday

[Rory Schultz @dawgboydc]

@Darren Ash @Francisco Salguero kick us off in the Modernization Hub