@virginmedia there were no notes as to why & the agent I originally spoke to had left no notes.I do not know why it was locked and when it will be unlocked so cannot access any online accounts or services for virgin and O2.
@virginmedia received an email early morning on the 27/12 stating our account was locked. called as requested and was told the account would take up to 72 hours to unlock. Over week later the account was still locked so I rang again Monday 05/01 & was told it was set as permanently locked,
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