โWith Accor, you are guaranteed to have a pleasant and comfortable stayโ promises the @All / @Accor website.
Letโs talk about that...
On the way to the Marseille Europa League game, myself and two friends had reserved *AND PAID IN FULL* for hotel rooms, independently, directly on the @All website. Weโd also checked in online on the @All website, notifying them of our expected time of arrival.
When we arrived at the hotel, despite our bookings and advanced payments, we were told there were no rooms available. And that was it.
It was late in the evening and no assistance was offered to help us find another hotel.
In the end we paid a substantial amount on a taxi, trawling around various hotels to find a vacant room. We found one around 2am. Literally one. Instead of us having a room each for the night, we had one to share. My two friends got cosy in a double bed whilst I slept in a small child-sized bunk above.
We put it down to experience though, as surely @All would refund us for the rooms we booked, and were unable to use, at the very least. Hopefully, theyโd also help us with the money we had to spend to find somewhere else to sleep for the night.
No they wonโt. Accor are refusing to refund us for rooms booked on their very own website that we were unable to use as theyโd given them to other people.
Letโs repeat that: We booked and paid for hotel rooms with Accor. They gave those rooms to other people. They wonโt refund us.
Simply, the most appalling customer service it has been my misfortune to experience.
You have a choice as to which hotels you use. I suggest you think long and hard about using @All.
@Trip@WizzAirUK_W9 Hi, u really need @WizzAirUK_W9 to contact me. I have had numerous emails with yourselves and getting nowhere. How do รฝou want me to contact you directly?
@WizzAirUK_W9 you have authorised a refund but I have no idea where it was sent. I have been trying to get something from you or @Trip since 26th Sept. Why can I never get a reply on email or get a live agent?
@WizzAirUK_W9@Trip useless. I've been trying to get a refund from you since 26th September. You have paid the refund to an anymore account. https://t.co/mc8aBlGAZL are saying you have never heard of me. I'm not paying ยฃ1,45 pet minute to contact you when you should contact me!
@itvhub what a pile of shit. Adverts every 7 minutes and the adverts last longer than the programme. Never use it again. Only on because the daughter, she is disowned ever so it again. @itvshit
@Trip what is it with your staff? I had a return flight cancelled with @WizzAirUK_W9 and they refunded my compensation back to https://t.co/mQ71CXMPLH. your staff keep telling me to go to wizz and get the refund. Its been paid to you! 4 times now, unacceptable.
@British_Airways I have a flight to florida in a few weeks. Can you confirm that the NHS app is enough proof of having tested positive for covid in the last 3 months so that I do not need to do a PCR test prior to flying?