Donna

Loving Life

[Donna @dcd245]

@Cm727_ @ProfSMktg #MSU3013 #ICMKTG as a college student, in search of cheap books, this is one thing that has kept me going back to @amazon delivers on time

[Donna @dcd245]

@debordmichelle @df496714 @ProfSMktg #MSU3013 #ICMKTG I have been in the customer service business for 20 + years. I agree bad service is inexcusable.

[Donna @dcd245]

@lerwin2013 @ProfSMktg #MSU3013 #ICMKTG I go for quality and service as well. I don't necessarily want the WOW factor, just give me the service I deserve.

[Donna @dcd245]

@ProfSMktg #MSU3013 #icmktg 2) Way to get me back is to retrain the entire staff on the basic skill of "courtesy"

[Donna @dcd245]

@ProfSMktg #MSU3013 #ICMKTG 2) Break up - Cable One their slogan at that time was "Watch us make you smile." The only time I smiled? When I left them.

[Donna @dcd245]

@ProfSMktg #MSU3013 #ICMKTG 1) Without a doubt it is consistency - don't have to WOW me just give me the service I deserve.

[Donna @dcd245]

@AndreAouadMKT @AlexaKaye3 #ICMKTG #MSU3013 good one. I have made purchases from #Apple because I saw it on social media

[Donna @dcd245]

@Hugs_Life @AlexaKaye3 #ICMKTG #MSU3013 agreed, I see more garbage shared in social media than fact or truth.

[Donna @dcd245]

@EdShelleyOU @AlexaKaye3 #ICMKTG #MSU3013 forgot about the food recommendations - those can be influential especially the recipe ones.

[Donna @dcd245]

@AlexaKaye3 #ICMKTG #MSU3013 friends and family sharing information it depends on what it is as to whether there is an influence for me.

[Donna @dcd245]

@AlexaKaye3 #ICMKTG #MSU3013 some influence my opinion. #Audible They know my reading likes and make recommendations on my news feeds.

[Donna @dcd245]

@sarah_9614 @AlexKrallman #MSU3013 agreed - the company that I work for has a team handling all social media comments/concerns/complaints

[Donna @dcd245]

@kaitlyn_roman @AlexKrallman #MSU3013 sometimes putting it in the public eye gets a quicker response from companies.

[Donna @dcd245]

@AlexKrallman #MSU3013 I expect a response, either online or a phone call. Complaints should never be left unaddressed.

[Donna @dcd245]

@AlexKrallman #MSU3013 @Delta had the issued fixed in a matter of minutes and I had the best flight. Fly @Delta every chance I get.

[Donna @dcd245]

@AlexKrallman #MSU3013 Yes but not directly to the company - complained about @Delta flight seat bump a few years back. @Delta was great.

[Donna @dcd245]

@c_thomas7788 #MSU3013 #icmktg Same thoughts as you. Seen differing opinions. Would like to see incongruent successful companies

[Donna @dcd245]

@kate_thomas1 @ProfSMktg #MSU3013 #icmktg agree the bigger name sponsors were the one that stood out to me. @redbull

[Donna @dcd245]

@ProfSMktg #MSU3013 #icmktg It would make sense that if companies are not similar/congruent then partnerships fail

[Donna @dcd245]

@ProfSMktg #MSU3013 #icmktg #redbull extreme sports major influence w/young athletics. Unknown athletics connecting w/ordinary people