D’CENT Wallet Tech Support

Safeguard Your Crypto Journey with D'CENT Wallet

[D’CENT Wallet Tech Support @dcent_techteam]

@rrutledge62 or if it’s simply a display or network-related issue. In the meantime, if you haven’t already, avoid approving any unknown dApps and never share your recovery phrase.

[D’CENT Wallet Tech Support @dcent_techteam]

@rrutledge62 Please follow back or send us a direct message with the affected wallet address and, if possible, a screenshot of the transaction details. We’ll investigate the activity and help confirm whether your wallet has been compromised

[D’CENT Wallet Tech Support @dcent_techteam]

@rrutledge62 Hi Randy, thanks for reporting this. Transactions showing 0 amount transferred don’t necessarily mean your assets were moved. We’d like to review the transaction records and determine whether these are failed contract calls, token events, or something else.

[D’CENT Wallet Tech Support @dcent_techteam]

@The_human_shrug That's the smart play! 🙌 HODL the bag, put 20% to work, and let it compound while the rest sits safe in cold storage. That's exactly what the XRP Alliance was built for. Follow us back and we'll keep you in the loop on new campaigns and earning opportunities!

[D’CENT Wallet Tech Support @dcent_techteam]

@EnoughisreallyE The $10,000 XRP reward pool runs until July 6 at 1PM UTC so jump in now! Follow us back and we'll send you the step-by-step guide.

[D’CENT Wallet Tech Support @dcent_techteam]

@EnoughisreallyE Great question Robert! Through Squid you can swap 20,000+ tokens across 100+ chains into XRP, including popular assets like USDC, USDT, ETH, SOL, and more. All in a single transaction, no manual bridging needed, and the XRP lands straight in your self-custody.

[D’CENT Wallet Tech Support @dcent_techteam]

@ElizabethT53949 With D'CENT specifically, your private keys never leave the hardware device so even a compromised phone can't steal your crypto. We have beginner-friendly guides, Follow us back and DM us we'll walk you through everything step by step! 🔐

[D’CENT Wallet Tech Support @dcent_techteam]

@ElizabethT53949 Great questions, Elizabeth! Here are the key rules: never store your seed phrase digitally (no photos, notes apps, or cloud), write it on paper and store it somewhere safe offline. For your phone/computer, avoid clicking unknown links.

[D’CENT Wallet Tech Support @dcent_techteam]

@AntjeMusic Your yield accrues inside the vault over time. Follow us back and DM us if you need help locating your vault position!

[D’CENT Wallet Tech Support @dcent_techteam]

@AntjeMusic Great question! When you convert XRP to FXRP and deposit into the Flare vault, your XRP balance in the D'CENT app will decrease, that's expected. The FXRP and your vault position are best viewed on the FSA dashboard, not directly in the D'CENT app balance screen.

[D’CENT Wallet Tech Support @dcent_techteam]

@JohnChester6396 The key safety advantage here is that your private keys never leave your D'CENT hardware wallet, you remain fully self-custodied throughout. Only deploy what you're comfortable with and always DYOR. Follow us back and we're happy to answer any other questions!

[D’CENT Wallet Tech Support @dcent_techteam]

@JohnChester6396 Great question, John! As with any yield product, there are risks to be aware of: smart contract risk (Soil's contracts are audited but no protocol is 100% immune), RWA liquidity risk (RWA may have redemption delays), and stablecoin risk if holding $RLUSD.

[D’CENT Wallet Tech Support @dcent_techteam]

@jayriv23 Glad you got it sorted, Jay! 👍 It happens to the best of us, the trust line step can be easy to miss. Anytime you need help, we're here. Follow us back and don't hesitate to reach out!

[D’CENT Wallet Tech Support @dcent_techteam]

@NEPABearPawl If you still can't locate anything, follow us back and DM us your wallet address and transaction hash immediately so we can trace it. 🔍🔥

[D’CENT Wallet Tech Support @dcent_techteam]

@NEPABearPawl Hey, don't panic! When you mint XRP to FXRP, your XRP moves to the Flare vault and you receive FXRP in return, it won't show as XRP anymore. Check your D'CENT app for your FXRP balance, and also check your FSA dashboard for vault position.

[D’CENT Wallet Tech Support @dcent_techteam]

@Algorand4Baek Have you submit a ticket with us ? Along with your wallet address and the transaction hashes for all 3 transactions so we can verify and escalate to the team. Follow us back and DM us directly so we can redeem your stuck assets for you!

[D’CENT Wallet Tech Support @dcent_techteam]

@Algorand4Baek Hey! Sorry to hear that, if all 3 transactions show as completed on the XRPL but one FXRP mint didn't come through, it's likely a minting delay or a smart contract sync issue.

[D’CENT Wallet Tech Support @dcent_techteam]

@miki4meyer Follow us back and we'll DM you the step-by-step guide to get your XRP earning today! 🔥

[D’CENT Wallet Tech Support @dcent_techteam]

@miki4meyer Easy, Miki! Open the D'CENT app, go to the Discovery tab, find the Flare campaign, and deposit your XRP into the vault with just 2 signatures on your hardware wallet. No bridging, no gas tokens, fully self-custodied.

[D’CENT Wallet Tech Support @dcent_techteam]

@Sypherd82 Try consolidating in smaller batches rather than all at once. If it keeps failing, follow us back and DM us your app version and the number of UTXOs you're trying to consolidate so we can dig into this further. 🛠️