Darren Chartier

Professional geek, policy wonk, agile coach and/or scrum master depending on the day. Opinions are my own, not my employer's.

[Darren Chartier @dchartier]

@airtransat for the 2nd time u rebooked my club flights to italy, now my 14 day trip is 20 days... didn't even get an email. Only noticed when I logged in to verify my seats. Unable to rebook because your website is nothing but errors, and 2 hour wait on the phone. what service!

[Darren Chartier @dchartier]

Dear @MicrosoftTeams if you could please stop asking me how the call quality was after every call that would be great ok?

[Darren Chartier @dchartier]

@Abstr_ct But how will Canada maintain its geopolitical hegemony without its stranglehold on the world's most delicious breakfast condiment?

[Darren Chartier @dchartier]

@rachbar The designers labour under the delusion that the violence and death will only ever be directed on "others"

[Darren Chartier @dchartier]

100x this

[Meg Beretta @megberetta]

It's tough as heck to work in digital government. Ontario Digital Service is doing amazing. The public can't see the complexity - working with multiple departments, trying to do the right thing technically, and being governed by political announcements...hard as heck.

[Darren Chartier @dchartier]

possibly the coolest thing I've seen on the internet in recent memory, a huge leap from the cell structure diagrams of high school bio of yore https://t.co/Mvu0yq19r3

[Darren Chartier @dchartier]

@Oakvillehydro Your outage map isn't working https://t.co/Phybh7lxal details about the outage would be appreciated

[Darren Chartier @dchartier]

@cogecohelps Think I found the problem

[Darren Chartier @dchartier]

@cogecohelps If only you knew someone who worked at cogeco so you could get more information /s

[Darren Chartier @dchartier]

@cogecohelps That page doesn't provide much by way of info, can you share some details about what's causing the outage? Did someone hit the line with a backhoe or something?

[Darren Chartier @dchartier]

@cogecohelps @77bird17 Define small? Also, is there an estimate on how long it will take to restore service?

[Darren Chartier @dchartier]

Things were simpler back then #MyTwitterAnniversary

[Darren Chartier @dchartier]

I think one of the most important skills to learn leading technology teams is to differentiate between people who tell you what you want to hear and those who tell you what you need to know

[Darren Chartier @dchartier]

@scottfarkas I'm not one to go direct to the CEO most days, but I can't believe the run around atlassian support is giving me right now, a small administrative hiccup is crippling our jira instance and nobody seems willing to help! @atlassianhelp

[Darren Chartier @dchartier]

@ecobee If I change the participation mode to thermostat only, then what's the point of the room sensor?

[Darren Chartier @dchartier]

@ecobee so, if I'm understanding what your support agent just told me, this new ecobee with room sensor is incapable of just setting the temp to the temp set on the thermostat and will always average between thermostat and sensor, even if the room is unoccupied. Correct?

[Darren Chartier @dchartier]

@recrum1 @ecobee I guess that works if you have lots of sensors, but if you only have a 3lite and one room sensor because you bought the Costco kit, the room sensor is pointless because it will always default to averaging both in all scenarios it seems

[Darren Chartier @dchartier]

@ecobee because.. it really did sound a lot to me like "return your ecobee and get a new nest" when the agent told me that.

[Darren Chartier @dchartier]

@honeygolightly @pahlkadot Technology modernization isn't a meaningful end in/of itself (nor is policy or process simplification), but rather a vehicle for better outcomes. Better outcomes should be simpler for the intended recipients, but sometimes complexity is necessary to deliver better outcomes

[Katie Mack @AstroKatie]

There’s one in particular that’s tearing through Instagram and Twitter, spread by some really big accounts. There’s no source, and it pushes absurdly precise numbers with no caveats or contextual info. Most experts support wearing a mask! But please do *not* spread junk science!