When you process payments for thousands of banks and millions of people, support isn't a nice-to-have — it's infrastructure. @Fiserv is replacing hold times and legacy IVRs with AI agents across voice and chat — introduced today, scaling to millions of conversations. We're proud to be building it with them.
Grateful that Sierra is partnering with @dhivyasu and Fiserv to replace IVR systems and hold times with delightful agents for the thousands of banks and millions of people who depend on Fiserv for payments infrastructure
Sierra is raising $950 million from new and existing investors, led by Tiger Global and GV, at a valuation of over $15 billion. We now have more than $1 billion to invest in becoming the global standard for companies wanting to transform their customer experiences with AI.
We’ve never had such conviction in the opportunity for Sierra and our customers. Just a couple of years ago, we had four design partners. Now, Sierra is serving over 40% of the Fortune 50, and agents built on our platform are powering billions of customer interactions — everything from refinancing homes to processing insurance claims, returning orders, and helping people raise millions in fundraisers.
We’re deeply grateful to our customers for helping show what’s possible. If you’re not yet using Sierra, we’d love to partner with you. https://t.co/tT4tBSeSoR
SiriusXM will be the first business to adopt Sierra’s groundbreaking new Agent Data Platform (ADP) — giving Harmony, the service’s AI customer support agent, the memory and context she needs to move from highly effective, one-and-done customer interactions to longer lasting, proactive relationships https://t.co/E0ijQ4XHnC
@Delta I really need your help. I was on flight DL939 yesterday which was delayed over 12+ hours yesterday. You misplaced my bag which is still at LAX and it contains my 2 month old daughter's medicine. I haven't received a meaningful update on when it will arrive
I’m devastated to hear of the passing of my close friend, mentor, & Salesforce director General Colin L. Powell. When I met General Powell in 1997, The General told me business must be used as a positive force in society & not just to make money. The best advice I ever had. ❤️
We are heartbroken by the passing of our Salesforce family and board member, General Colin Powell.
He was a remarkable leader who devoted his life to public service and was instrumental in shaping how we use our platform for change.
He will be deeply missed.
Salesforce has completed its acquisition of @SlackHQ! Together, we’ll define the future of enterprise software, creating the digital HQ that enables every organization to deliver customer and employee success from anywhere https://t.co/37uvgDpR7g