Natalie Dunbar on why content strategy is key to service design, since content can prevent massive service failures. And service design helps us deliver unified and efficient services holistically as opposed to component-by-component. @TheLiterati#DCCseven#sketchnotes
Important presentation by @wakuu on the imperative of equitable design. Design is both the expected outcomes and unexpected consequences. #DCCseven#sketchnotes
Great tips for creating psychological safety and supporting equity and inclusion at work by @wakuu: Amplify and uplift the voices of those less heard. Show up, slow down, and celebrate divergent perspectives. #DCCseven
Brilliant to hear @TheLiterati reflecting on service backstage going wrong tipping over frontstage UX: why we should strategise and design more for the unhappy path.
Too much to quote, luckily Natalie shared her blog post with us: https://t.co/wn8moUoPsZ
@dcontentconf#DDCSeven
@TiffanyIRL@halvorson UX is just UX theatre when it doesn’t include content research, strategy, design. We’re big believers in the intersection of content and design. ❤️
Incredibly thoughtful talk on #EquitableDesign from @wakuu at @dcontentconf:
”Design is both the expected outcomes and the unexpected consequences. As designers we must shoulder responsibility for that… create equitable designs.“ – Steven Wakabayashi
#DCCSeven#DesignThinking
Design + Content starts today! I'm celebrating by publishing my content style guides recipe in The UX Cookbook. https://t.co/kRSi6RmrBq #DCCseven#contentstrategy#styleguides
Incredible talk from @redsesame on practicing good IA in a bad world. Our digital systems reproduce our cultural systems, and we need to address the systems not the symptoms. #DCCseven#sketchnotes
Curious about how to craft meaningful product experiences with real user feedback? I'll be on a panel at @dcontentconf discussing the importance of integrating user research and data to help inform your content and design decision.
Get your tickets: https://t.co/3eo8OLfmdv