dcowing

[dcowing @dcowing]

@NFLonPrime @PrimeVideo @steelers @Browns @NFL Still bugs to figure out, the stream is stuttering - esp on replays. Really frustrating @PrimeVideo #tnfonprime

[dcowing @dcowing]

@mundizzle 🍻🎉

[dcowing @dcowing]

Join us now at #finovatefall https://t.co/KpU44eHu3U

[dcowing @dcowing]

#CXFail #Amtrak #Chase #Visa Today, Amtrak, Chase and Visa have teamed up to make my ticket purchases really hard. Took 60 minutes on the phone to buy tickets. Good Experience, I don't think so. Amtrak's email form answer: Sorry, there is an issue with your submission." 😡

[dcowing @dcowing]

This should be a great conversation next week, please join us. https://t.co/jzWCV8gM13

[dcowing @dcowing]

Getting ready to present at #CXNYC on Delivering Tomorrow’s Employee Experience Today. David Clark and @dcowing sharing our experience. If you can’t attend, please see us at the #genpact booth (34). https://t.co/fzVTDkC2Al

[Genpact @Genpact]

Join our live webinar with @AmerBanker to gain practical insight on how to understand your commercial banking customers better through #AI and digital process mining tools. https://t.co/h5l4DtjkyZ #CX #banking #digital

[dcowing @dcowing]

Just learned that my hotel loyalty level + a reservation doesn’t mean Marriott will have a room for me. #Marriott #PoorCX #LoyaltyWhy

[dcowing @dcowing]

CX 101: it has to work. Trying to get a copy of a receipt from @Amtrak. They have this form purpose built, but it does nothing (on three browsers) and the call center is closed. Poor experience @Amtrak!!

[dcowing @dcowing]

This will be a great discussion on combining human-centricity and digital in the banking sector by three of my colleagues. https://t.co/2kuKlUutrd

[dcowing @dcowing]

It’s not about the journey map. It’s what you do with it. Join me on 9/6 to discuss how Fortune 500 orgs go beyond #journeymaps to reimagine, design, and engineer exceptional #CX. Register here: https://t.co/PTWZ2z3X3j

[dcowing @dcowing]

Looking forward to discussing client best practices during this webinar on 9/6 https://t.co/6XPvg0oqjz

[dcowing @dcowing]

Unsure how research connects to wireframes?  Katrina Berlin Benco shares 6 steps to superior design. https://t.co/3gbJUlv8ZF

[dcowing @dcowing]

Stop by our booth at #CXNYC, we'll be there all day today. https://t.co/HXfnFE1lkV

[dcowing @dcowing]

TandemSeven will be @Forrester's #CXNYC conference next week.  We'd love to share our views on CX, our platform Cora Journey360, and how the TandemSeven/Genpact combination can impact your customer experience. https://t.co/uxRhGIUXth

[dcowing @dcowing]

Come early, they say. I do. They push the flight back and tell me I’m too early to check my bag. Thats the last straw #goodbyeAA

[dcowing @dcowing]

Great work by the TandemSeven team and our Journey Mapping platform. https://t.co/bzP4tjZ4mG

[dcowing @dcowing]

We're looking for great folks interested in doing big things as we continue this adventure. https://t.co/byDXVjSkdn

[dcowing @dcowing]

I'm excited that we're joining the Genpact family and partnering to drive an amazing digital offering. https://t.co/OC5GOoY4iE

[dcowing @dcowing]

https://t.co/ou7BVpPyvf