@AirFranceKLM@KLM, my experience has been unacceptable. First, on my flight from Mexico to Amsterdam, my luggage was opened and valuable items were stolen. Then, upon arriving in Amsterdam, my flight to Nairobi on August 22 was cancelled, and nobody was able to provide a solution. I was rebooked for the following day, which would have caused me to miss the trip I had already planned in Africa.
Thanks to @qatarairways , I was able to purchase another flight and their service was excellent. But now, as I’m about to board for Africa, I’m traveling without my luggage or clothes because KLM left my bags in Amsterdam after cancelling my flight .
Who is going to take responsibility for this? I need an urgent solution. #KLM #KLMHelp