Dwayne D. Gremler

Distinguished Teaching Professor (of Marketing) in the College of Business at Bowling Green State U, Fulbright scholar, service researcher, textbook co-author.

[Dwayne D. Gremler @ddgremler]

@Delta I registered a complaint on May 21 and am waiting for a response from Delta. I sent an email yesterday to "[email protected]" to follow up and got no response. What is the point of having a "wecare" email address? Delta appears NOT to care.

[Dwayne D. Gremler @ddgremler]

I am quite DISAPPOINTED with Huntington National Bank. After 22 years and many accounts with them, they have decided to start charging me for a safety deposit box. A nice way to reward my loyalty...NOT!!!

[Chris Forsberg @ChrisForsberg_]

Celtics formally announce Ime Udoka’s full coaching staff.

[StatMuse @statmuse]

Teams to win the Finals down 0-2:

1969 Celtics
1977 Blazers*
2006 Heat*
2016 Cavs
2021 Bucks*

*Won 4-0 after being 0-2

[Dwayne D. Gremler @ddgremler]

@skullcandy I just purchased "Ink't + Wireless" headset. On Zoom others can hear me, and I can hear them, but I cannot hear myself in the headset when I am speaking. Should I be able to hear myself when I am talking?

[Dwayne D. Gremler @ddgremler]

Now THIS is excellent service delivery. (Wish my doctors could distract me like this!)

[Barstool Sports @barstoolsports]

Doctor of the century @PodfathersShow (via IG:Chrissymariana)

[Barstool Sports @barstoolsports]

Doctor of the century @PodfathersShow (via IG:Chrissymariana)

[Tye Richardson ⛳️ @TyeTheGolfGuy]

Nolan Richardson talking about Larry Bird might be the funniest clip you see on Twitter today 😂

[Dwayne D. Gremler @ddgremler]

My mentor, Steve Brown, had back surgery...it was very successful...this picture of the two of us was taken at Arizona State University. A great success story!

[Barrow Neurological Foundation @SupportBarrow]

August is #NeurosurgeryAwarenessMonth, a time to raise awareness and educate about neurological conditions. Read how Dr. Turner at Barrow changed Stephen's life forever. https://t.co/22Sm7bzYOi

[Dwayne D. Gremler @ddgremler]

What goes around comes around...
😃

[Russillo @ryenarussillo]

When you guys in your 20s make fun of bald guys.

[Dwayne D. Gremler @ddgremler]

The more you read, the further behind you get in your reading. That is the nature of academic life!

[Dwayne D. Gremler @ddgremler]

I am curious as to whether any sort of service guarantee was offered. And, I wonder what price they set for this service.

[Tariq Rauf @tariqrauf]

I want to be in the meeting where this idea was proposed

[Dwayne D. Gremler @ddgremler]

Checking out the new Wendy's in BG. #wendysonwooster

[Dwayne D. Gremler @ddgremler]

Research @HEC Liege | HEC Liège - https://t.co/GhdZizylZA I spent a great week at the HEC School of Management with my "Publishing Scholarly Research" seminar.

[Dwayne D. Gremler @ddgremler]

I love it...and challenge MY students to have such a great attitude when they come to my (and others') classes!

[SI Media @SISportsMedia]

Literally nobody:

Chris Paul:

[SI Media @SISportsMedia]

Literally nobody:

Chris Paul:

[Dwayne D. Gremler @ddgremler]

This story is related to our research on delivering bad news to customers.
Tax preparers are delivering a lot of bad news about refunds...perhaps we will have suggestions when we finish our project? https://t.co/eupKRHxLCz via @WSJ

[Dwayne D. Gremler @ddgremler]

@MarshMalloJane Perhaps you should try a different restaurant?

[Dwayne D. Gremler @ddgremler]

My daughter Samantha was predicting problems like this for Mattress Firm five years ago!

[Dwayne D. Gremler @ddgremler]

Why store-on-every-corner strategy didn't work for Mattress Firm https://t.co/7rITgkOl29