We need to think: what do humans do best, and what does technology do best? The vast majority of customers want a mix of both, rather than a purely digital experience - Alexis Beggs Olsen, @CFI_Accion#CustomerCentricity#SPTF2018
Client centricity means a lot of things: understanding clients, listening to clients, learning from clients, and observing client behavior. - Isabelle Barres, Smart Campaign @SmartCampaign_@isabellebarres#SPTF2018#CustomerCentricity