DB

[DB @de2bee]

@swtrains_watch @SW_Help @Heidi_Labour I'm pretty sure the appeal will be successful and if we know the delay repay system doesn't work during these large scale issues the @sw_help must also know. It's the lack of tangible action or even acknowledgement that's so frustrating!

[DB @de2bee]

@sw_help after a terrible week last week where I have had to claim delay repay every day culminating on Friday when I was 4 hours delayed you have decided to make your customers life even harder by downgrading my delay repay to 60-119 minutes! @swtrains_watch @Heidi_Labour

[DB @de2bee]

@SW_Help @swtrains_watch @Heidi_Labour Thanks RC. I know you cannot access the system. My urge for you to escalate is not for my specific case but on behalf of all of your paying customers and the frustration we are all feeling with the lack of reliable service and additional administrative hoops we have to jump thru

[DB @de2bee]

@SW_Help @swtrains_watch @Heidi_Labour Thanks. You mean as much information as I can fit in the 250 character limit on the ridiculous delay repay appeal form. Also, I would urge you to escalate this internally. The current service is so bad and adding issues with compensation just adds insult to injury.

[DB @de2bee]

@SW_Help @swtrains_watch @Heidi_Labour Sorry, are you rage baiting me RC? I use train strike because I have limited characters here. I would have typed "person being struck by a train" but surely you know that happened on Friday right? and yes I am appealing it but the 250 character limit is also super frustrating

[DB @de2bee]

@SW_Help @swtrains_watch @Heidi_Labour I was on the 1705 WAT->WIN train so impacted by the train strike on Fri. Final journey was 1909 FRM train which made it to WIN at 2143 so I was 222 mins delayed. Crazy that you reject or downgrade the delay repay given how long i was delayed and I'm a season ticket holder

[DB @de2bee]

Especially from season ticket holders paying many thousands of pounds a year to you.

A disgraceful end to a disgraceful week.

Do better.

[DB @de2bee]

Communication at Waterloo is non existent.
Mobiles don't work, wifi doesn't work.
There's no way to know which train is leaving next in these situations.
Surely given the disruption on Friday you should be accepting any reasonable delay repay request.

[DB @de2bee]

Why are no trains leaving Waterloo @SW_Help?!?

[DB @de2bee]

To answer my own question given the silence of @sw_help the answer was no. The train is broken and everyone turfed off. When is the next WIN train?

[DB @de2bee]

@SW_Help any danger of the 1705 WAT->WIN leaving?

[DB @de2bee]

@SW_Help would it be at all possible for there to be a train from Waterloo to Winchester today?

[DB @de2bee]

Hi @SW_Help. Which will be the next WAT->WIN train please?

[DB @de2bee]

Hi @SW_Help. What's the best way to get WAT->WIN this afternoon?

[DB @de2bee]

@SW_Help @swtrains_watch No. That train was full and standing. Am on a train to BSK now.

[DB @de2bee]

@SW_Help best way to get WAT->WIN? @swtrains_watch

[DB @de2bee]

@SW_Help @swtrains_watch To Winchester? From London? Are you mad bro? No taxi is going to do that and if they do it will be £100s. Seriously, what's the plan?

[DB @de2bee]

@SW_Help @swtrains_watch That appears to have been incorrect @sw_help. What's the current plan?

[DB @de2bee]

@SW_Help sigh. Literally whats the point? You guys may as well just get the last person out to turn the lights off, it's like you've given up running a train company for the actual purpose of moving people around efficiently.

[DB @de2bee]

hi @sw_help. Why are trains from WIN->WAT taking 1 hr 45 mins on Saturday? They appear to be taking an hour to get from WOK to WAT?