@Se_Railway we’re not able to book tickets from Sandwich to Brighton via Eastbourne on your app. Been like it for weeks. If you take out ‘via’ it just comes up with the via London price. Do you know when this will be fixed?
@Se_Railway@SteveWhiteRail standing room only on most off peak trains from FKW to London now. Disappointing service via East Kent still not back to pre-Covid levels and still no capacity improvements with latest timetable change 😢
@British_Airways we can’t check in on app been trying since yesterday. It says we need to enter passport details however they’re correct. You call centre staff said all correct snd can’t see why we can’t log in. Just dis technical issues. How can we sort this out as v poor?
@Se_Railway@SouthernRailUK I have already and they said no. Rediculous custom service and totally bonkers lack of integration. It’s kinda unbelievable that you think it’s ok to behave like this when operating a public service but hey ho you prob know no difference 🙃
@SouthernRailUK@Se_Railway Southern canx a train and I have to pay extra to go on the HS otherwise will be an hour late. Would it really hurt you to allow a v small number of pax to use this route? Will cost you more in delay repay. What kind of customer service is this? 👎👎
@SouthernRailUK not sure whether to ask you or SouthEastern. The 1224 AFK to EBN is canx. I’m due to travel on 1132 WAM to BTN via this route. Am I able to go via St Pancras as otherwise will be 1 hour delayed? Thx
@Se_Railway not sure whether to ask you or Southern. The 1224 AFK to EBN is canx. I’m due to travel on 1132 WAM to BTN via this route. Am I able to go via St Pancras as others or will be 1 hour delayed? Thx
@Se_Railway@SteveWhiteRail Standing room only from Folkestone every day off peak isn’t fair to customers & annoying you keep posting about service improvements yet service via Dover/Folkestone/Deal still not back to pre-Covid levels. Any plans to sort this out?
@British_Airways no meal in Club yesterday as not enough for the number of pax (this is now usual & v embarrassing for cabin crew) & no fast track. How do I make a complaint as the fare is well in excess of the traveller fare and also no lounge at City so what are we paying for?
@Se_Railway Can you send me a link to your website where this tool is as I can’t find it and this link only works within twitter and you can’t filll it in properly?
@Se_Railway I’m trying to apply for a refund for an e ticket and the link comes up with the attached image - 403 Forbidden. Can you let me know how I apply for a refund please?