Deana Devine

Qualification Assurance Manager & EQA

[Deana Devine @DeanaDevine1]

@SkillnetAA Brilliant!

[Deana Devine @DeanaDevine1]

@purpleronnie131 @shaynemair @jet2tweets @Jet2Holiday @jet2 I finally got my refund, when they processed it it was recieved very quickly. I honestly think if they had of given the option to request a refund straight away it would have saved alot of frustration

[Deana Devine @DeanaDevine1]

@jet2tweets Samantha @jet2tweets @jet2holidays my departure date was 15th April 2020 so why haven't you contacted me if this is true? #jetjokebullshit

[Deana Devine @DeanaDevine1]

@jet2tweets I have been trying to contact someone for many days now to no avail when can I expect a full cash refund for my cancelled holiday? We were due to go 15th April, vouchers are not acceptable

[Deana Devine @DeanaDevine1]

@purpleronnie131 @shaynemair @jet2tweets @Jet2Holiday Its beyond ridiculous, and to say they are contacting customers in departure date order is utter bullshit, as my return date has now been and gone! @jet2 more like @jetbullshit

[Deana Devine @DeanaDevine1]

@shaynemair @jet2tweets @purpleronnie131 @Jet2Holiday discussing, legally they should refund within 14 days of departure date, I think it may be a case of having to go down a different route than trying to get hold of them! I'm confused why they havent refunded us yet are dealing with people whose departure date is in the future!

[Deana Devine @DeanaDevine1]

@shaynemair @jet2tweets @purpleronnie131 @shaynemair have @jet2tweets @Jet2Holiday responded to you yet? I'm still waiting

[Deana Devine @DeanaDevine1]

@jet2tweets @jet2vibe when will you be contacting me? What would have been my return date has now passed and I still have not had a refund or contact If I wanted to rebook or accept vouchers I bet you would contact me! Jet2 morelike jetjoke!

[Deana Devine @DeanaDevine1]

@emma_baxter79 @jet2tweets Hi emma have @jet2holidays or @jet2tweets responded to you yet? I'm still waiting!!!

[Deana Devine @DeanaDevine1]

@shaynemair @jet2tweets @purpleronnie131 Totally agree I've also been waiting days! and when you email got to wait up to 21 days for a response, @jet2tweets @Jet2Holiday just refund us! We managed to book in the first place so therefore think we are all capable of doing so again if we wish to do so!

[Deana Devine @DeanaDevine1]

@jet2tweets This is not correct, its utter Bullshit! my departure date has been and gone and I have not heard from you and people whose departure date is after mine have been dealt with,

[Deana Devine @DeanaDevine1]

@CRandle90 @jet2tweets We were supposed to fly 17th and in same situation, I have received 3 generic messages asking for the same info which I have given and still not had a response! They should just refund everyone who is affected,

[Deana Devine @DeanaDevine1]

@jet2tweets can I have contact details to lodge a complaint?

[Deana Devine @DeanaDevine1]

@CraggsMegyorky @MartinSLewis Dont hold your breath waiting for @jet2tweets my hol 15th april was cancelled and still waiting for someone to respond!

[Deana Devine @DeanaDevine1]

@jet2tweets This is a joke you do NOT contact your customers I have been trying to get a refund for my cancelled holiday and none responds to any messages!

[Deana Devine @DeanaDevine1]

@jet2tweets@@jet2holidays
When is someone going to deal with my refund? I have been trying to get a refund since you cancelled my holiday,Whilst I appreciate you are very busy this is unacceptable when I read people whose departure date has not arrived getting refunds.

[Jet2tweets @jet2tweets]

@DeanaDevine1 Hi Deana, my sincere apologises in the delay in getting back to you. Are you still awaiting a call? If so, can you DM me with your booking reference and confirm the lead passengers name, postcode, email address and departure airport and I can look into this for you. Thanks, Ben

[Deana Devine @DeanaDevine1]

@jet2tweets Is this just a BS generically automated message? I ask this as I have sent a DM and still not received any contact from you, I have sent numerous tweets/emails and do not seem to be getting anywhere with someone contacting me. Can you advise when I will be contacted?

[Jet2tweets @jet2tweets]

@DeanaDevine1 Hi Deana, my sincere apologises in the delay in getting back to you. Are you still awaiting a call? If so, can you DM me with your booking reference and confirm the lead passengers name, postcode, email address and departure airport and I can look into this for you. Thanks, Ben

[Deana Devine @DeanaDevine1]

@jet2tweets When can I expect someone to contact me? I have sent required info via DM, I'm starting to get very frustrated with the whole situation

[Deana Devine @DeanaDevine1]

@jet2tweets DM sent

[Deana Devine @DeanaDevine1]

@jet2tweets still waiting for someone to contact me to arrange a full refund! Am I actually going to have a call from you? The fact you have shut down your phone lines and do not respond any emails or tweets is very frustrating.