@Hyacintho_Azul Hi, all available pre-bookable trips can be found on Manage My Booking. If none are available, you will need book these trips with your Resort Customer Helper when you arrive in resort ^Ellie
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@Firephilo HI Chris, we're sorry to hear that you're still waiting for a response from our team. Please send us a private DM and we can take a further look into the status of your complaint. ^Ellie
@markh1999 Hi Mark, we do try to secure the best flight times/ dates for our customers, however this isn't always possible and numerous factors can affect these available slots ^Ellie
@Adam___Simmons Hi Adam,I'm sorry to hear this. If you'd like to send us a DM with your booking reference, we'll be happy to look into this and see how we can help. 😊
@dagutter Hi David, please contact our Customer Services here by completing one of our complaint forms: https://t.co/FKotpoiiZi and they can take a look into this for you. ^Ellie
@roch_91_ Hi Joe, we're sorry to hear that you're still waiting for a response from our team about your claim. Please send us DM and we'll be happy to look into this for you. ^Ellie
@Alliempowell We sincerely apologise for any inconvenience caused, however please rest assured our team will be in touch with you as soon as possible. ^Ellie (2/2)
@Alliempowell We're sorry to hear that you're still waiting for a response from our team, Allie. Our customer service team have recently received a high amount of customer contact, meaning responses are taking slightly longer than usual. (1/2)
@electricfish87 HI Michael, and we're sorry to hear that you're still waiting for a response from our team about your complaint. Please send us private DM and we'll be happy to look into this for you. ^Ellie
@cafyin Hi Cafiyn, information about your package holiday allowance with an infant can be found on our FAQs page here: https://t.co/33QgQTNBO2. I hope this helps 😊 ^Ellie