Dean Cruse

Woodworker and startup advisor. Board member at Austin School of Furniture Foundation. Thinking 'bout string.

[Tethr @Tethr_io]

The last thing your agents need is something that distracts them. Yet many real-time #conversationintelligence tools do just that. Learn some tips on the best ways to use real-time #analytics to improve #contactcenter performance. https://t.co/dO5qPLpFwK

[Tethr @Tethr_io]

Conversational AI, Conversation intelligence, speech analytics... Do they all sound the same to you? Here's a guide on what the differences are between these 3 types of software

[Tethr @Tethr_io]

When you combine AI 🤖 with Customers 👤 there's a lot of different options. Read our latest article for a breakdown on 5 of the ways you can use AI to enhance customer service https://t.co/kXzUdRzGGh

[Tethr @Tethr_io]

We asked leaders what their biggest obstacle to creating a great member experience is. The good news? Only 15% were things outside of your control. That means 85% of those obstacles - like agent performance and responding to customer issues promptly - can be fixed. 😁

[Tethr @Tethr_io]

We sat down with three experts in member experience at Credit Unions and put all the information in one ebook for you. Inside, get data about the biggest challenges,
changing member expectations, and how to use AI to address challenges. Get it here:
https://t.co/aBnZG4QPXx

[Tethr @Tethr_io]

When you add AI to your contact center auditing approach, everything changes. Listen to this excerpt from our Agent Coaching workshop from BCLC to hear how they
💰 Saved operational costs
📊 Got better QA data
👀 See problems sooner
https://t.co/X9ZxJzUDuM

[Tethr @Tethr_io]

Want all the details about what Tethr Live does? Its real-time agent assist prompts agents with next best actions and helps make their responses fast, personal, and powerful. https://t.co/JBMU4m4NYc

[Tethr @Tethr_io]

How do you improve customer loyalty in a recession? Read 3 strategies to nurture your (and why now it’s more important than ever) https://t.co/lwkoNusbh8

[Tethr @Tethr_io]

Customer loyalty can be fragile. What can break it? We looked at an industry with some of the highest loyalty rates - credit unions - to see what factors can cause members to leave. Read more here: https://t.co/3IOOonEtIQ

[Tethr @Tethr_io]

The #economy😨 📉 📈 #Layoffs. #Inflation. What does it mean for YOUR customers? We analyzed millions of customer conversations over the last year to see how it affects late payments, churn, and customer loyalty. Download the ebook here: https://t.co/K7MjRzNioT

[Tethr @Tethr_io]

Talking to customers isn’t all science. Listen to how BCLC used Tethr’s AI to uncover the art of a good conversation - so they could replicate it:
https://t.co/yXZtlAhVaw

[Tethr @Tethr_io]

Cutting costs in your contact center? There’s a smart way to do it. Skip 3 common cost-cutting tactics and instead reduce costs in ways that actually improve your customer experience. Read more here: https://t.co/o1X6hOmkl0

[Tethr @Tethr_io]

Happy St. Patrick's Day! Today we're raising a glass to all the data nerds out there who know that conversation analytics is the real pot of gold at the end of the rainbow. 🌈📊 #ConversationAnalytics #StPatricksDay

[Tethr @Tethr_io]

Your product isn’t the only way you stand out from your competitors. Your service can be the #1 driver of loyalty AND set you apart from competitors

[Tethr @Tethr_io]

The biggest gift you can give your agents? Empowerment. Read our newest ebook to learn what it is + why it matters now more than ever:
https://t.co/6YqftBnwX1

[Tethr @Tethr_io]

If your customer support team is typical, then we’ve got bad news: It might be full of the wrong type of people handling customer issues. Learn how to improve your contact center team’s performance by hiring the right type of people for the job: https://t.co/GqFs69P6em

[Tethr @Tethr_io]

Most #contactcenter leaders hire the wrong type of person for the job. Let's fix that. Inside our toolkit, we detail the personality traits that the top-performing agents have and what keywords to put in your job description to attract top performers. https://t.co/A61pxCSOsO

[Tethr @Tethr_io]

Your agents shouldn’t apologize when things go wrong for customers. So what SHOULD they do? Our Chief Customer and Strategy Officer Steve Trier breaks it down into 3 key guiding principles. Read his take here: https://t.co/hURNnZ0Fwb

[Tethr @Tethr_io]

Yes, your entire #customersupport team CAN become high performers. Sign up for our agent coaching workshop to get real, practical tips on how to improve your team’s performance. Sign up here https://t.co/peGLGchKNX #callcenter #contactcenter

[Tethr @Tethr_io]

Roses are red 🌹 Violets are blue
Analyzing customer conversations 💬 is what we do
The data can show you their pain or delight,
It's a key to gaining customer insight.

Happy 💘 Valentine's Day💘 from Tethr