Been more than 12 hrs but no one from Ola Support has reached out. I have paid full amount for a ride where I was blackmailed and abused and I felt unsafe throughout. 0 grievance redressal and no proper safety measures for female passengers. @Olacabs@bhash
After boasting about their safety measures and new Guardian feature, Ola has given me, female customer, nothing but 2 back to back traumatic experiences in less than 2 months. As compensation they "temporarily" suspended the offenders. @ola
1. Driver refused to take me where I had to go
2. Faced blackmail and verbal abuse
3. Mental pressure the whole day
4. No help during the trip
4. 21 hrs taken by Ola Support to revert + lack of empathy
Yet I am not given a full refund - I'm paying for a traumatic ride? @Olacabs
About 2 months back I had fallen asleep during a cab ride. I woke up to see the driver partner on a video call with his camera pointing at me (my face, upper body visible) and leching at me. He took longer route as well through an expressway so I couldn't get down immediately.
The driver partner told me he would not bring me back to my city (despite being a round trip) unless I pay another 2,000. I called Ola helpline during the ride and they asked me to pay and they will refund the extra amount later - to ensure my "safety". @Olacabs
Yesterday for an intercity round trip, driver partner first hit a barricade, asked me to pay part of the final amount mid way for diesel. Then in the other city refused to go anywhere unless I pay 1,000 extra saying extra kms don't get adjusted in the fare.
@IndiGo6E I asked her to be polite and she blatantly refused to admit to her rudeness. I find this treatment unacceptable from an airline that claims to be one of the best in the country. Unbelievable how you can employ such people in customer facing roles.
@IndiGo6E She then continues rudely how she has worked at boarding gates and they always give a call to passengers during final call (I had not received any call). The entire interaction she kept talking to me in an insulting tone in front of other passengers.
@AAI_Official Faced extremely insulting behaviour from the staff of @IndiGo6E at Hyderabad (Rajiv Gandhi International Airport). Charged me higher than difference fare and misbehaved in front of other people in the line. Did not expect such terrible treatment at an airport.
@IndiGo6E for another passenger who missed his flight to Raipur, she only charged 2300 (his original price was 7300 and new flight cost was 9500). She was extremely polite to him. Extremely disappointed. I will be lodging a complaint with authorities for this misbehaviour.
@IndiGo6E I asked her to be polite and she blatantly refused to admit to her rudeness. I find this treatment unacceptable from an airline that claims to be one of the best in the country. Unbelievable how you can employ such people in customer facing roles.
@IndiGo6E She then continues rudely how she has worked at boarding gates and they always give a call to passengers during final call (I had not received any call). The entire interaction she kept talking to me in an insulting tone in front of other passengers.
@IndiGo6E I missed my flight and went to the reservations for rescheduling. My original flight cost 9236, new flight 10114 and I was asked to pay 4406. I was asking the reservations counter for some reduction. She screams at me saying it is my fault for missing the flight.
@IndiGo6E I missed my flight and went to the reservations for rescheduling. My original flight cost 9236, new flight 10114 and I was asked to pay 4406. I was asking the reservations counter for some reduction. She screams at me saying it is my fault for missing the flight.