Debbie Cleeton

Assistant direct - digital experience @astergroupUK. Interested in all things digital, anything sweet and dogs. Not necessarily in that order!

[Debbie Cleeton @DebbieCleeton]

Oh #Evri I think what you meant was “it was snowing and we didn’t try”. Which actually would be fine but saying you tried? I work in an office overlooking the drive, I can only assume the safe place you were looking for was in the road?!?!

[Debbie Cleeton @DebbieCleeton]

@VictoriaPlumUK it says a lot when your customer services team are also your complaints team! I’ve been told that I can’t change the mirror in my vanity and mirror “set” as the mirror was delivered correctly. Can’t have it both ways it’s a set, two colours. Not correct!

[Debbie Cleeton @DebbieCleeton]

@VictoriaPlumUK thieving scum! Bought a set on your website that I got charged £802 for and your website is now saying £415 from £460. You send me two mix matched items and won’t even match them! Stay away, appalling!

[Debbie Cleeton @DebbieCleeton]

@EE No, no update from @EE your last text said we would have to wait until the 18th for an update.

[Debbie Cleeton @DebbieCleeton]

@EE just had an update on my area. There have been issues for days so you are finally sending an engineer out. But 7 days before you plan to give us an update? You do realise people rely on the service they pay from you right??

[Debbie Cleeton @DebbieCleeton]

Hello @EE anything?!?!

[Debbie Cleeton @DebbieCleeton]

@EE any chance you could the issue with the mast near Llaneglwys, Brecon? Some of us work from home you know and rely on you!

[Debbie Cleeton @DebbieCleeton]

@virginmedia I’m sorry but I’m not wasting any more time. Just had a bill email through. Still zero response from the WhatsApp. Just ignoring it, you can chase for money for a service I no longer have. Rest assured I will never be coming back!

[Debbie Cleeton @DebbieCleeton]

@virginmedia I’ve tried to call to cancel multiple times but can’t hang on the long for as long as it takes to get through. I’ll be cancelling my direct debit instead. Even the council and water companies have an online form I can fill out. Why are you forcing me to call??

[Debbie Cleeton @DebbieCleeton]

@virginmedia I’m sorry but I’m not going through that again. I couldn’t even get through to anyone before. I was directed through to your WhatsApp and no one has ever actually got back to me. I don’t plan on wasting more of my time.

[Debbie Cleeton @DebbieCleeton]

@virginmedia No, all done via agent then at the point of saying I would be put through it went straight back to the start and I’ve heard nothing since.

[Debbie Cleeton @DebbieCleeton]

@virginmedia Went through the whole process via WhatsApp including onward address. I was going to comment on how efficient (if clunky it was) only for it to then go back to asking me what I wanted. I have no idea if my account closure has progressed. None!

[Debbie Cleeton @DebbieCleeton]

@ThreeUK thank you! It feels like I’ve had one bad customer service experience after another recently. Calling you guys gave me hope! Amazing customer service this morning I’m just sorry I can’t remember the guys name. But just amazing. It can be better!

[Debbie Cleeton @DebbieCleeton]

Question: when going upstairs is the top floor a floor or the last step? And if you say it is a step, does that make the ground floor a step when you go down? #Questions #question

[Debbie Cleeton @DebbieCleeton]

@NatWest_Help expect to lose a long standing customer. I’ve spent all afternoon trying to resolve an issue that is your fault. Nothing like paying for services you aren’t receiving (and not knowing until you need them). Couldn’t even get through to complaints after a 40min call!

[Debbie Cleeton @DebbieCleeton]

@ShellEnergyHome Yes replied asking me the same question I have already answered in my previous DM. So no further forward.

[Debbie Cleeton @DebbieCleeton]

@ShellEnergyHome you have excelled yourself. I called to tell you that my Mum has died. So now you are sending me bills at my address in her name, for a service that doesn’t exist. Impressive! She’s dead, she’s not using broadband you bunch of idiots!

[Debbie Cleeton @DebbieCleeton]

@BarclaysUKHelp I found this website all by myself and the number was the one I used and got repeatedly cut off from. I don’t have the Barclays app and I can’t easily get into a branch. On the plus side for you I guess it makes the number of complaints you get nice and low!!

[Debbie Cleeton @DebbieCleeton]

@BarclaysUKHelp Called up twice now to try and make a complaint. Got cut off once and the second time half way through my explanation there was no reply just silence. And the service I have an issue with is you trying to keep my Mums money after she died! Angry doesn’t cover it!