Debolina Ray

Product Manager | Sharing Food, Alcobev and Travel Experiences

[Debolina Ray @debbiedares]

Reindeers and mountains - here at #Tromso #Norway #Oslo

[Debolina Ray @debbiedares]

@Airtel_Presence repeated outages in last 2 days after 2-3 complete days of no wifi. No response from grievance or nodal department. Please help @jagograhakjago @TRAI no one is holding @airtelindia @airtelnews accountable for this.

[Debolina Ray @debbiedares]

@Airtel_Presence Such a bad experience with Airtel, completely non responsive customer care as well as on ground personnel. Sudden outage for a scheduled maintenance that lasted 2 days! Impacting meetings, scheduled workshops. And absolutely no communication even till now!

[Debolina Ray @debbiedares]

@Airtel_Presence Even the grievance cell of Airtel looks to be non functional, no response!

[Debolina Ray @debbiedares]

@airtelnews @airtelindia how does your SLA work, or are they a joke? No internet the entire day, and time to fix keeps moving. Only in India you can get away with such shoddy service. Does @TRAI not monitor these things?

[Debolina Ray @debbiedares]

@Airtel_Presence How is it possible that we are getting no calls from Airtel, despite complaints, tickets, escalations?

[Debolina Ray @debbiedares]

@Airtel_Presence The 5:30 pm fix time has also been slipped. Please route this to the nodal officer to escalate the issue, it's now 2 days without functioning internet.

[Debolina Ray @debbiedares]

@airtelindia Apparently no complaint has been registered before this! I have been calling since yesterday, tweeted about the issue. HOW are people so nonchalant? @TRAI @jagograhakjago

[Debolina Ray @debbiedares]

@airtelindia Done that. The on ground people are saying there is an outage, and again only tomorrow it will be fixed. Is this a joke?

[Debolina Ray @debbiedares]

@Airtel_Presence I have DMed. The fix date and time has moved 3-4 times by now. This is not constructive.

[Debolina Ray @debbiedares]

@airtelnews @airtelindia No internet the entire day, and time to fix keeps moving. Does @TRAI not monitor these things? Please give a concrete update, stick to your SLAs!

[Debolina Ray @debbiedares]

@IncomeTaxIndia I did, got responses in line of "this is your problem, now live with it". Considering <10% of the population actually pays taxes, it's sad that we are treated so badly.

[Debolina Ray @debbiedares]

@IncomeTaxIndia form I filed 10 IEA and it shows re entering. I have not been on New Regime, so “re-entering” does not make sense. How can the same form be used for 2 completely different things? Please help fix this, it is giving me an error at the time of submission.

[Debolina Ray @debbiedares]

@KotakBankLtd still no resolution to my credit card woes. Getting random calls for limit update and loan against credit card, but the conversation with a customer service agreeing to annual fee waiver is still in limbo. Please check!

[Debolina Ray @debbiedares]

@KotakBankLtd All I wanted @KotakBankLtd and @udaykotak was not to use this card, cancel it, refund my paid fees and let me be on my way. I already have my accounts with the bank, am happy with that. Credit card experience is not great, I want to close it. But NO!

[Debolina Ray @debbiedares]

The worst and random experience with @KotakBankLtd @udaykotak I reached out for a credit card annual fee reversal, after multiple back & forth, they confirmed it will be done by Monday last week. Now the team keeps saying this DID NOT HAPPEN! I asked for transcript. Cont'd

[Debolina Ray @debbiedares]

Meanwhile @KotakBankLtd keep trying to upgrade my limit, give me loan on that card - everything except what I asked. (Cont'd)

[Debolina Ray @debbiedares]

@KotakBankLtd I don’t want to use a Kotak White card I have. Annual fee is applied on it. Been trying to get the fee reversed and card cancelled. Please help.

[Debolina Ray @debbiedares]

@IncomeTaxIndia @nsitharamanoffc @officeofPCM @FinMinIndia @PIB_India I filled the 10 IEA form and stuck in this loop between old and new tax regime, can @IncomeTaxIndia assist in getting this fixed? I don’t want to move regimes!