Deborah Widdifield

"Starve your distraction. Feed your focus." ~Unknown

[Deborah Widdifield @debhasapulse]

Hey, @pepsi @PepsiCo Can you help this lady out? Pepsi is LITERALLY saving her life? Also, my grandpop worked for Pepsi - mad respect. Please?? https://t.co/s8bF604KLf

[Deborah Widdifield @debhasapulse]

They instead framed it as a "one time courtesy." Whatever you have to tell yourself to sleep at night

[Deborah Widdifield @debhasapulse]

Credit where credit is due. The @turbotax rep who helped me here on X DID get me a refund for the overcharge (received in y bank account). What they did NOT do, however, was take responsibility for the myriad of tech glitches they had on April 15th.

[Deborah Widdifield @debhasapulse]

Life is not linear. Neither is my attitude.

[Deborah Widdifield @debhasapulse]

Day THREE with no resolution from @turbotax; and confirmation from others that they have also had problems with Intuit products this season.

[Deborah Widdifield @debhasapulse]

I have considerable cause for pause when, in today's incredibly intense high-tech landscape, a company can't figure out what to do when a password reset email doesn't generate.

[Deborah Widdifield @debhasapulse]

@stevenvan_ Seeing SO MANY cool images coming out today based on this tool. Can't wait to try it!

[Deborah Widdifield @debhasapulse]

Shout out to @CitizensBank for actually replying, having a private convo with me, and taking me seriously in the end.

[Deborah Widdifield @debhasapulse]

Day two of waiting for help/resolution from @turbotax with no response to the private message they ASKED for. Let's add insult to injury by sending an email from another INTUIT product warning against double charges. Super cute...

[Deborah Widdifield @debhasapulse]

If you're going to ask dumb questions, you could also at least try responding more than once every 24 hours, and always late at night...

[Deborah Widdifield @debhasapulse]

Welp, circling back around to you, @SpeechifyAI I let support know the password reset email isn't coming through to me. Your team wastes and email to confirm I clicked the password reset button. Then a second email to confirm I checked SPAM. More spinning wheels with support...

[Deborah Widdifield @debhasapulse]

@CitizensBank Oh, @CitizensBank For the record, your rep hung up on me after I asked her to please use a complete sentence to tell me what she wanted me to do over again because she was giving me two-word instructions that made NO SENSE.

[Deborah Widdifield @debhasapulse]

Hey @CitizensBank - I'm not sure if I'm thrilled the person I spoke to today solved a TWO YEAR OLD login problem; or if I'm pissed that she was so ABSURDELY rude and incapable of forming complete sentences. You need to reassess outsourcing your customer service...

[Deborah Widdifield @debhasapulse]

@turbotax What's the possibility of someone actually reading that message and replying, @turbotax? I want the money you STOLE from me back ASAP.

[Deborah Widdifield @debhasapulse]

The folks at @turbotax overcharged me by $173 when they processed my payment last week. I've had to call twice so far, and the best they can do is have me fill out a form and wait. "Check your emails..." It will take 1-2 weeks to hear anything. UNACCEPTABLE.

[Deborah Widdifield @debhasapulse]

@KrissBergTweets That work FOR X or who are using X as a tool to monetize?

[Deborah Widdifield @debhasapulse]

@turbotax I just messaged you.

[Intuit TurboTax @turbotax]

Hey there. Thanks for taking the time to leave a comment and share your experience. Here at TurboTax, we understand the importance of a seamless and efficient customer support experience. We'd like to chance to review your situation and see what we can do to turn your experience around. At your earliest convenience, please reach out to us via Direct Message. We're here to help! - Phoebe

https://t.co/CXEQioCmMa

[Deborah Widdifield @debhasapulse]

Cute, @turbotax. You already responded that I'm not eligible for a refund because I USED your product. Duh. I did. I used the $59 product, not the $200+ one you charged me for. DISGUSTING

[Deborah Widdifield @debhasapulse]

@SpeechifyAI Brandale took over and it has been resolved (as of today). This started January 10th...

[Deborah Widdifield @debhasapulse]

January 10th through January 28th - still no resolution from @SpeechifyAI, though they moved me to a new agent who apparently didn't have the right info, either. Still waiting... #speechify