@Village_Hotels I’ve rang your call centre and told this would happen. Didn’t work last time tho did it or wouldn’t of happened again today. Won’t visit Leeds again #rude
@Village_Hotels just completed a stay disgusted to be overcharged for the second time! Told I had to prove my booking or it stayed! So I proved it. Still waiting for a corrected invoice, AN APOLOGY would be nice, gray if someone could actually answer the phone too! #poorservice
@Village_Hotels Welll after 4 phone calls I’ve finally got confirmation of my credit. Disgusted at being told by reception to prove it or the cost stays! Disgusted that this was in front of other guests. Your accounts error! Won’t stay at Leeds again. 2nd error in 2 stays!#poorservice
@Village_Hotels just completed a stay disgusted to be overcharged for the second time! Told I had to prove my booking or it stayed! So I proved it. Still waiting for a corrected invoice, AN APOLOGY would be nice, gray if someone could actually answer the phone too! #poorservice
@Village_Hotels Welll after 4 phone calls I’ve finally got confirmation of my credit. Disgusted at being told by reception to prove it or the cost stays! Disgusted that this was in front of other guests. Your accounts error! Won’t stay at Leeds again. 2nd error in 2 stays!#poorservice
@deborah_george Hi Deborah, I am terribly sorry to hear this. Could you please send us a DM with some more details? I can then look into this for you. Thank you - Leonie