There is a question Safaricom Chairman Adil Khawaja and CEO Peter Ndegwa cannot keep avoiding.
Why have the darkest complaints around Safaricom grown louder under your watch?
This is no longer just about bundles disappearing, calls dropping or customer care taking Kenyans in circles. Those are serious issues, but the bigger question is trust. Safaricom holds the private life of nearly every Kenyan. It holds our phone records, locations, M-Pesa trails, contacts, business payments, family transactions and daily movements. That means Safaricom is not just a telco. It is a vault of national life.
So when Kenyans start hearing allegations about user data being exposed, shared or sold to state actors accused of abducting and killing citizens, the chairman and CEO cannot hide behind polished corporate statements.
They must answer directly.
Why are these allegations rising during your reign?
Why do Kenyans increasingly feel that Safaricom knows everything about them but protects nothing for them?
Why has customer confidence declined so badly that many now believe the company is more loyal to power than to the people who built it?
If Safaricom is innocent, then open the books of accountability.
Tell Kenyans how many data requests have come from security agencies.
Tell us how many were backed by court orders.
Tell us how many were rejected.
Tell us who inside Safaricom approves access to customer data. Tell us what safeguards exist when the same state agencies requesting data are being accused of abducting and killing citizens.
Silence is not privacy policy.
Corporate PR is not accountability.
This company became powerful because Kenyans trusted it with their lives. Now the same Kenyans are asking whether that trust has been turned into a weapon against them.
Under Adil Khawaja and Peter Ndegwa, Safaricom must explain why complaints about privacy, state access, poor service, arrogance, dropped calls, weak customer care and corporate opacity have all become louder at the same time.
That pattern is not normal.
It suggests a company whose leadership is no longer listening to customers, no longer afraid of public anger and no longer treating trust as sacred.
Safaricom should not behave like an extension of state power. It should not behave like a surveillance desk. It should not behave like a company where Kenyans are useful only when buying bundles, sending M-Pesa and paying transaction fees.
Adil Khawaja and Peter Ndegwa must come out and answer.
Are you protecting Kenyan customers or exposing them?
Are you serving citizens or serving the state?
Are you running a trusted communications company or a data pipeline for power?
Because once a company that holds the lives of millions loses public trust, no amount of advertising can repair the damage.
A Nairobi lady has sued Safaricom PLC after her KSh 2,700, mistakenly sent via M-Pesa, was used to offset the recipient’s Fuliza debt.
Her reversal request was declined. She has now moved to the High Court challenging that policy as unconstitutional.
When I send money to someone, my intention is clear that I am transferring funds to THAT person. I am not entering into a contract with Safaricom to help them recover loans. I am not agreeing to become a guarantor. I am not volunteering to settle another adult’s overdraft.
How then does my money automatically clear someone else’s debt without my consent?
We must be very careful as a country not to normalise silent policies that shift financial burdens to third parties. Digital convenience should not override basic principles of fairness and property rights.
Yes, the recipient may have agreed to Fuliza terms. But I did not.And this is the core issue.
If money is mistakenly sent and reversal is denied because it has already been swallowed by a debt recovery system, then we are creating a dangerous precedent one where corporations quietly prioritise loan recovery over consumer protection.
At the very least, there should be a clear warning before completing a transaction:“The recipient has an outstanding Fuliza balance. Funds may be used to offset debt. Proceed?”
This case is bigger than 2,700 shillings. It is about how far automated financial systems can go without violating basic rights.
The poor customer service and deteriorating service at Safaricom has become nauseating.
A company that once prided itself on reliability now has customers constantly dealing with dropped calls, weak network performance, unresolved complaints and a customer care system that feels completely unresponsive.
Nowadays, you raise an issue and nothing meaningful is done. You complain, follow up and still get the same scripted responses while the problem remains.
Safaricom’s top leadership must take responsibility for this decline. Customers are paying for a service, not excuses. When call quality keeps collapsing and complaints keep being ignored, accountability cannot be pushed to junior staff or call centre agents.
The rot is at the top.
Safaricom’s leadership starting with CEO and Chairman should stop hiding behind corporate PR and explain why service standards have fallen so badly.
And if they cannot fix the network, restore customer care and treat paying customers with respect, then they should resign.
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I have filed a Constitutional Petition No. E757 of 2025 in the High Court to defend the integrity of Kenya’s presidential election process and to uphold the Constitution of Kenya, 2010.
This petition challenges the unconstitutional establishment and operation of the National Tallying Centre during presidential elections, as well as Sections 39, 39(1C), 39(1G) of the Elections Act and Regulation 83(2) of the Elections (General) Regulations.
The Constitution is clear:
✔️ Presidential results are tallied, verified, and declared at the 290 constituencies, and those results are final and binding.
✔️ The role of the @IEBCKenya Chairperson under Article 138(10) is strictly clerical; to add up constituency results and declare the winner.
❌ The Chairperson cannot verify, re-tally, alter, or overturn any constituency result.
❌ No law or regulation may introduce a second layer of verification at county or national level.
Yet, current laws and @IEBCKenya practice unlawfully create a parallel system of verification at the National Tallying Centre, which:
• Treats final constituency results as provisional;
• Enables interference, manipulation, and delays;
• Undermines transparency and fuels mistrust;
• Violates the people’s sovereign will as expressed at the constituency level.
This petition seeks, among other declarations:
🔹 Abolition of the National Tallying Centre as currently constituted;
🔹 Quashing of unconstitutional provisions in the Elections Act and Regulations;
🔹 Immediate public posting of final constituency results at each constituency;
🔹 Removal of illegal verification powers from County Returning Officers and the IEBC Chairperson;
🔹 Restoration of strict compliance with Articles 86 and 138 of the Constitution.
If successful, this petition will fundamentally transform the management of presidential elections from 2027 onwards, ensuring a transparent, decentralised, and constitutionally faithful process with no “Bomas drama” and no ambiguity.
Our democracy must be anchored not on improvised systems, but on the letter and spirit of our Constitution. This petition is part of my continued commitment to defend the rule of law, protect the sovereign will of the people, and secure free, fair, and credible elections.
I will in the next coming week file a constitutional petition to declare as unconstitutional all sections of the law criminalizing the growing, processing, sale and use of marijuana. We must level the vibes.
Riggy G anangoja Sunday apewe mic at a random church awaambie “I told you so”
Leo tumejua He was right about NIS na Noordin.😂 Buana we are cruising nicely.