deb walker

[deb walker @debwalker5]

@gruttouk wheres my order? should have arrived yesterday. No response to my emails, no communication. whats going on???

[deb walker @debwalker5]

#Trinnylondon - whats going on with your website. Payments taken (several for some) but orders not going through. The standard "passed to tech team and someone will get back to you" is not good enough. Not wishing to be negative as love your products, but come on-sort it out :-(

[deb walker @debwalker5]

Guess what #Amazon help, never got the call back. Your Customer Service is a disgrace "to be Earth's most customer-centric company"🤣 How about you start following your mission statement, or change to a more realistic one e.g. "we've got your money you can all sod off now"🤑🤬

[deb walker @debwalker5]

Still waiting for the callback from #Amazonhelp......

[deb walker @debwalker5]

Still waiting for the callback from #Amazonhelp......

[deb walker @debwalker5]

to follow a link to email query. Email reply was less than worthless, could not reply back as does not take responses resulting in another chat with 2 differnent agents..

[deb walker @debwalker5]

to follow a link to email query. Email reply was less than worthless, could not reply back as does not take responses resulting in another chat with 2 differnent agents..

[Amazon Help @AmazonHelp]

@debwalker5 Hi Deb, I'm sorry to hear this. When you reached out to us directly, what was advised? ^KA

[deb walker @debwalker5]

no suprise that #amazonhelp have not helped at all. 3 agents later and still not resolved. Quick enough to take your money but not at sorting a problem. Lets see if the promised call back materialises........

[Amazon Help @AmazonHelp]

@debwalker5 Thank you for letting us know. If you haven't received a response from us within the time frame provided, please let us know. We want to ensure we do all we can to help out. ^AC

[deb walker @debwalker5]

so, another #amazonhelp hand off, another "chat" with CS, another promise to escalate to "Special Dept", another promise to be contacted in 24/48 hours.. watch this space/tweet

[Amazon Help @AmazonHelp]

@debwalker5 Thanks for the additional information. We don't have access to account details via Twitter, but we want to help. At your convenience, please reach out here: https://t.co/JqfP8cPsPs​, so we can assist you further. ^CI

[deb walker @debwalker5]

what du want to know #amazonhelp ? its not an unexpected charge, item (DECdeal 15L/H 25 watt sumbergable pump sold & dispatched by Kaiwaski ) was ordered, money has been taken from bank, exp delivery 25/06, however, when trying to track order - no order exists on account.

[deb walker @debwalker5]

@AmazonHelp what du want to know - its not an unexpected charge, item (DECdeal 15L/H 25 watt sumbergable pump sold & dispatched by Kaiwaski ) was ordered, money has been taken from bank, exp delivery 25/06, however, when trying to track order - no order exists on account. Pls advise ASAP

[deb walker @debwalker5]

@AmazonHelp what du want to know - its not an unexpected charge, item (DECdeal 15L/H 25 watt sumbergable pump sold & dispatched by Kaiwaski ) was ordered, money has been taken from bank, exp delivery 25/06, however, when trying to track order - no order exists on account. Pls advise ASAP

[deb walker @debwalker5]

yet another #Amazon problem. Money has been taken out of bank, but no record of order on my Amazon account. #AmazonHelp to resolve......again !

[deb walker @debwalker5]

Why does it take a rant on here to get anything done or resolved #Amazon, #AmazonHelp ? If all it takes is 1 tweet, then apply a "once and done" to all area of your Customer Service and your complaint platform instead of sending everyone round in circles.

[Amazon Help @AmazonHelp]

@debwalker5 Hi, thanks for confirming. I can appreciate this is very frustrating, please reach out to the Account Specialists using the following link: https://t.co/zYVX1Qi29G. ^BZ

[deb walker @debwalker5]

@AmazonHelp @AmazonHelp. thank you, all sorted now, but why did I have to resort to social media rants to get a resolution.... ??

[deb walker @debwalker5]

#Amazon account hacked 3 times in less than 24hrs. So much for their "2 tier " security. Customer Service call assured me it would be resolved in 24 hrs. Still waiting 3 days later. Come on #Amazon sort it out!

[deb walker @debwalker5]

@AmazonHelp using https://t.co/BJY2ndordp

[deb walker @debwalker5]

@AmazonHelp https://t.co/GKISwYTDXm

[deb walker @debwalker5]

@AmazonHelp - no help at all! Account still blocked due to hacking, cust. service still not accepting calls and emails offering useless information. "Earths most Customer Centric Company - NOT

[deb walker @debwalker5]

@AmazonHelp @AmazonHelp yes, received email- no help at all, generic blah, telling me to log in etc. I cant, ITS BLOCKED & your cust service line is "not accepting calls". Someone resolve this for me, you have a very long way from to go to achive the "Earth's Most Customer-Centric Company"

[deb walker @debwalker5]

@lisafaulkner1 sorry - 1 more question, been on website - are they Leigh or Baxter? they look very skinny !

[deb walker @debwalker5]

@lisafaulkner1 thank you so much - hope they still have them - I think|I like this twitter lol x