It seems like they have reached people who even use VPN in Vietnam to play international Roblox.
Almost all of my recent games are wiped and no longer accessible just now.
I haven't logged into the VNG version ever since it was released.
#roblox
It seems like they have reached people who even use VPN in Vietnam to play international Roblox.
Almost all of my recent games are wiped and no longer accessible just now.
I haven't logged into the VNG version ever since it was released.
#roblox
It seems like they have reached people who even use VPN in Vietnam to play international Roblox.
Almost all of my recent games are wiped and no longer accessible just now.
I haven't logged into the VNG version ever since it was released.
#roblox
🚨 Roblox VNG is a nightmare!
- Global chat removed
- Heavy screen time limits 60min/game - 180min/day
- Hundreds of popular games banned
- No Premium/Plus
- No Age Verification
- Permanently region-locked (can't return to global)
- Useless AI support
#RobloxVNG#Roblox
RT!🔥
🧵 HOW ROBLOX LOCKS PAYING CUSTOMERS INTO VIETNAM (VNG) WITH ZERO REMEDY — A DOCUMENTED CASE
I'm Ilya, from Belarus 🇧🇾. I've been a paying Roblox customer since 2019. Over 11,000 Robux purchased (~$140 USD). I own a created group, years of progress, and an active Roblox Plus subscription.
One day, I accidentally installed the Vietnamese version of the Roblox app. That single mistake permanently locked my account into the "VNG (Vietnam)" region. I've never been to Vietnam. I don't have a Vietnamese ID. I'm a Belarusian citizen with a Belarusian passport.
Here's what happened to my account after the VNG lock:
❌ Voice chat — completely blocked
❌ Text chat — severely restricted
❌ Roblox Plus subscription — "Something went wrong" error
❌ Games I played for years — now blocked ("isContentRestricted: true", Error 524: "You do not have permission to join this experience")
❌ Chat says: "You can only view system messages here. Chat is not available in your region"
Meanwhile, Roblox CONTINUES TO ACCEPT MY PAYMENTS. They take my money but deny me the services I paid for.
━━━━━━━━━━━━━━━━━━
📧 WHAT HAPPENED WHEN I CONTACTED SUPPORT:
I submitted 5 (FIVE) support tickets:
• #172240124
• #172532152
• #173346683
• #173352963
• #174566368
EVERY SINGLE ONE — including tickets sent to [email protected] (their official GDPR/data privacy contact) and [email protected] — was AUTOMATICALLY REJECTED and forwarded to "Roblox - VNG Support" in Vietnam.
VNG's response (from agent "Karl"):
"When your account accessed the RobloxVNG app/website, you were presented with the VNG Terms of Service, which included a warning that agreement to the VNG Terms of Service would irreversibly change your account to a RobloxVNG account. Unfortunately, we cannot change your account back to a global user. Therefore, to access the Roblox site, you'll need to create a new account."
Their "solution": ABANDON my 6-year-old account, LOSE all my purchases ($140+), LOSE my created group, LOSE all my progress — and start from scratch.
Then Karl added this gem:
"You have the right to make a complaint to your national authority or another supervisory authority and can enforce to seek your right through a judicial remedy."
They literally told me to go sue them instead of fixing a database entry.
━━━━━━━━━━━━━━━━━━
⚖️ WHAT I DID NEXT:
I took their advice. I filed EVERYTHING:
✅ Better Business Bureau (BBB) Complaint #24933277 — filed June 11, 2026. Roblox Corporation NEVER RESPONDED. BBB officially closed the complaint as "BUSINESS FAILED TO RESPOND" — a public negative mark on their business profile.
✅ Federal Trade Commission (FTC) Consumer Report — filed June 18, 2026. Now in the Consumer Sentinel database accessible to federal and state law enforcement.
✅ California Attorney General complaint — filed June 18, 2026 against Roblox Corporation (headquartered in San Mateo, CA) for potential violations of:
• California Consumer Privacy Act (CCPA) Section 1798.130
• California Business & Professions Code § 17200
• Unauthorized transfer of consumer data to a third party (VNG Games)
✅ Trustpilot review documenting the entire case.
✅ I even tried emailing [email protected] — their server AUTO-BLOCKED my email and told me to send certified U.S. Mail. They literally hide behind requiring international postage to file a legal dispute.
━━━━━━━━━━━━━━━━━━
🚨 THIS IS NOT JUST MY PROBLEM:
Right now, as you read this, Roblox VNG is:
• Banning games that were previously available
• Blocking chat for all VNG users
• Restricting content with "Experience unavailable" errors
• Locking accounts after 180 minutes of playtime
• Killing VPN access so users can't escape
Look at these users reporting the SAME issues TODAY:
@HmRobloxIsDed — "all of the games are banned now on this platform"
@forgottenrainyy — "THEY BANNED SEWH FOR VNG ACCOUNTS"
@Koa1131 — "my own game is IP banned from my own country"
@decaplex_ — "almost all of my recent games are wiped"
@gng_okay8208 — "DELETED THE GLOBAL CHAT AND KILLED THE VPN"
@Mynameisphat148 — "All of my favorite games vanished after 1 night"
This is a SYSTEMATIC issue affecting thousands of users. And Roblox's only answer is: "create a new account."
━━━━━━━━━━━━━━━━━━
❓ WHAT I WANT:
I'm NOT asking for money.
I'm NOT asking for my account to be deleted.
I'm NOT asking for special treatment.
I am asking for ONE thing: manually correct my account region from "VNG (Vietnam)" to "Global (Belarus)."
I have my Belarusian passport ready to prove my identity. I've offered to verify through any secure channel. Roblox refuses.
━━━━━━━━━━━━━━━━━━
📢 HOW YOU CAN HELP:
1. If you're affected by VNG region issues — REPLY to this thread with your story
2. REPOST this so @Roblox and @RobloxSupport can't pretend this doesn't exist
3. Tag any gaming journalists you know
4. If you're a journalist reading this — DM me. I have screenshots of EVERYTHING: all 5 ticket responses, BBB closure, Karl's VNG response, FTC confirmation, California AG filing, transaction history, error screenshots.
Roblox Corporation (NYSE: RBLX) is a publicly traded company worth billions. They can fix a database entry. They choose not to.
@Roblox@RobloxSupport@Bloomberg@TheVerge@PCGamer@Kotaku@Polygon@404mediaco
#Roblox #RobloxVNG #ConsumerRights #CCPA #DataPrivacy
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