Dee

[Dee @Dee4Dalia]

@InPostUK After fighting with CS, you agreed to redirect it to a different local locker. But it’s still sitting unprocessed at the depot.
I need someone with actual authority to manually process and dispatch this transfer today. Stop giving false updates and clear your backlog.

[Dee @Dee4Dalia]

@InPostUK Still waiting on parcel delivery because your locker outside Sainsbury’s N8 has been broken for almost 2 WEEKS. CS promised a 2-day fix 5 days ago (and engineers don't work weekends?). Now my parcel is stuck in limbo with zero option to change delivery lockers.

[Dee @Dee4Dalia]

@InPostUK You told me in a DM this was fixed, but your system is a complete mess. Now the app claims my parcel is ready for pickup at a depot 2+ hours away not my original locker. CS has said it is because you prioritise new packages over delivery of your own backlog

[Dee @Dee4Dalia]

@InPostUK Also, why is the locker showing as ‘Available’ on your app when it clearly isn’t working in person? I need a manager with actual authority to redirect this parcel. Absolute operational breakdown. Sticking to @RoyalMail next time.

[Dee @Dee4Dalia]

@InPostUK Your policy makes zero sense. I'm told to just wait and hope the locker gets fixed before my parcel automatically gets returned to sender. Why can't customer service simply redirect it to an working local locker?

[Dee @Dee4Dalia]

@_LimeAID is the app down? My partner just tried to end a ride and got kicked out of the app. Can’t sign back in to see if the ride ended or not. I checked my app too and have also been kicked out

[Dee @Dee4Dalia]

@limebike is the network down? My partner has just been kicked out of the app and is unsure if his lime ride ended. I’ve been kicked out to. Neither of us can sign back in

[Dee @Dee4Dalia]

@BandQ @London_T_S should definitely look into @BandQ @bands_help Shocking customer service and refusing to honour a refund for expensive goods that were already returned due to incorrect items being received.

[Dee @Dee4Dalia]

Don’t buy paint online from @BandQ @bandq_help. Utilised 3for2 on Valspar; got off white, green & blue. Opened the ‘off white’ looked pale but proceeded to paint the ceiling. Opened the ‘green’ shock - same shade as the ‘off white’, blue - same story. They didn’t mix my shades.

[Dee @Dee4Dalia]

@BandQ What a shit show! Finally got through to someone who then called the Beckton store who said they can’t issue a refund because I got a custom mix 🤯 My ‘custom mix’ was delivered white! No-one mixed it. Then Beckton staff refused to speak to me because they had other customers.

[Dee @Dee4Dalia]

@BandQ UPDATE: So it’s now been over 2 weeks and @BandQ have not processed my refund. Called their terrible customer service line and got left on hold for 20mins. So now they offer crap service and are thieves, excellent.

[Dee @Dee4Dalia]

@DavidB1363 @BandQ @bandq_help I know! They have terrible customer service

[Dee @Dee4Dalia]

Called customer service 3 times, nobody could help, said a manager would call back. 2 days later no call. I called again they said they didn’t call back because they can’t do exchange. I have to do a refund and buy again. Now can’t use 3for2 offer because of their error

[Dee @Dee4Dalia]

@O2 @O2 are you joking? Now they are cancelling my account

[Dee @Dee4Dalia]

@O2 so my MyO2 account has been hacked, email and password changed so I can’t get access, a brand new iPhone has been ordered to a random address and my sim has been disconnected so I can’t make any phone calls or access my data…

[Dee @Dee4Dalia]

@O2 @O2 finally responded and reconnected my network but I still don’t have access to my MyO2 account. Just found out the delivery of the phone they ordered wasn’t cancelled like Cus.Serv said(got delivered today, signed for by Michael?) My hackers email is [email protected]

[O2 @O2]

@Dee4Dalia Hi Dee, we're sorry to hear this has happened. Please drop us a DM with more info, we can help you. https://t.co/5pyLDJBC6r

[Dee @Dee4Dalia]

@O2 @O2 how is this an acceptable way for you to treat a loyal customer for 15+ years? Please explain how someone can reset a email address & password, and be able to purchase a new phone all within 5mins. Should have been flagged as suspicious by your system and not gone through.

[Dee @Dee4Dalia]

@O2 has said it will take 30days for the fraud team to investigate. In the mean time I cannot have my phone reconnected to the network so have been left stranded. @O2 solution is for me to buy a PayAsUGo sim to tide me over 😡